This is really bizarre, we’ve replied to all the emails we’ve received from you. There must be some issue here with either of our email - either yours aren’t coming through or ours to you are not. Hence why we believed this to be resolved.
Could you please confirm what flavour Huel Pouches you would like and I can change this. That’s why your order hasn’t been sent out yet.
For your information here’s what’s happened:
- You asked us to change you order to a different date
- We changed your to the earliest date possible but the order had already processed which we didn’t spot
- Therefore two orders were placed/charged because it effectively looked like your next subscription had been moved forwards
- Your order was put on hold due to the flavours not registering
Really sorry, it was our mistake processing an order after one had just been processed. We have now refunded you for both orders. Just confirm which Huel Powder you would like and we will the process your order free of charge.