Just to be clear this is not “crap customer service”, we responded quickly and offered a free exchange for unopened pouch, which is consistent with our terms and condition and what we have offered other customers. Batch 2058 wasn’t “dodgy”, it was just different to other batches. Huel is mostly a natural product so natural variances do occur. I have personally used batch 2058 and it’s slightly different but the difference is minimal. Taste is a very personal and we can’t give free refunds / exchanges for pouches that have been opened (which we would have to throw away) just because of personal taste.
We have sold thousands of pouches of 2058 and have had a handful of complaints. Even in the thread above there are some that like it and some that don’t.
I’ve just done a quick scan and this is the results:
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Don’t like it = 5 people
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Liked it = 4 people
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Don’t notice a difference = 4 people
Here are some of the positive comments:
It tastes great (I’m almost through my 2nd bag already). Nothing wrong with it.
I, too, have batch 2058 and it’s delicious.
So clearly it’s just a matter of people of different taste perception, there is nothing fundamentally wrong with the product. So offering a free exchange is appropriate.