# \#805138-EU Wrong products received and no response from customer service **URL:** \ **Category:** Uncategorized\ **Created:** [August 10, 2026, 7:38pm UTC](https://discuss.huel.com/t/805138-eu-wrong-products-received-and-no-response-from-customer-service/27648 "2026-08-10T19:38:19Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![MRG](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@MRG](https://discuss.huel.com/u/MRG)\ **Post date:** [August 10, 2026, 7:38pm UTC](https://discuss.huel.com/t/805138-eu-wrong-products-received-and-no-response-from-customer-service/27648/1 "2026-08-10T19:38:19Z")
Dear Huel, i recently ordered a few 12-packs of huel black ready to drink (chocolate) #805138-EU but received something completely different! I have been trying to get in touch with customer service ([nl@help.huel.com](mailto:nl@help.huel.com)) but have not gotten any reply whatsoever. I would like to receive the products that I ordered, could someone please get in touch with me? kind regards, Mark ---
**Author:** ![MRG](https://avatars.discourse-cdn.com/v4/letter/m/85e7bf/32.png) [@MRG](https://discuss.huel.com/u/MRG)\ **Post date:** [August 15, 2026, 8:39am UTC](https://discuss.huel.com/t/805138-eu-wrong-products-received-and-no-response-from-customer-service/27648/2 "2026-08-15T08:39:00Z")
@Mark_Huel Any updates on the above issue? ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [August 18, 2026, 7:28am UTC](https://discuss.huel.com/t/805138-eu-wrong-products-received-and-no-response-from-customer-service/27648/3 "2026-08-18T07:28:48Z")
> [@MRG](#): > > #805138-EU I am so sorry, this was stuck in my drafts. What I originally said was I have passed this across to our CX team to get this responded to. Looking into this for you, I can now see that you have been responded to.