# A Positive Huel Customer Service Experience

**URL:** <https://discuss.huel.com/t/a-positive-huel-customer-service-experience/2819>\
**Category:** Feedback\
**Created:** [June 7, 2016, 5:27pm UTC](https://discuss.huel.com/t/a-positive-huel-customer-service-experience/2819 "2016-06-07T17:27:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Kurowsk1](https://avatars.discourse-cdn.com/v4/letter/k/a5b964/32.png) [@Kurowsk1](https://discuss.huel.com/u/Kurowsk1)\
**Post date:** [June 7, 2016, 5:27pm UTC](https://discuss.huel.com/t/a-positive-huel-customer-service-experience/2819/1 "2016-06-07T17:27:36Z")

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The other week my shipment of Huel was delivered to ‘me’ and signed for, but unfortunately it wasn’t actually delivered to me. £50 is quite a lot of money so I was quite worried that I would be out of luck however after emailing customer services about the issue, I got a response within 3 hours and today received a fresh delivery, free of charge!

I must say that I am incredibly happy with my experience and glad to have Huel to drink again.

P.S. I love the new pouches. Thumbs up from me.

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**Author:** ![Kristin](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/kristin/32/10251_2.png) [@Kristin](https://discuss.huel.com/u/Kristin)\
**Post date:** [June 7, 2016, 8:34pm UTC](https://discuss.huel.com/t/a-positive-huel-customer-service-experience/2819/2 "2016-06-07T20:34:44Z")

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The Huel crew seem like a tight knit gang with a passion for customer service and delivering an excellent product. Kudos. Let’s hope Huel does not become meta, customer service always declines then! 😋