# Account in new region
**URL:** https://discuss.huel.com/t/account-in-new-region/8026
**Category:** Feedback
**Created:** [March 21, 2018, 9:17am UTC](https://discuss.huel.com/t/account-in-new-region/8026 "2018-03-21T09:17:43Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Jonas\_Liljegren](https://discuss.huel.com/u/Jonas_Liljegren)
#### Post date: [March 21, 2018, 9:17am UTC](https://discuss.huel.com/t/account-in-new-region/8026/1 "2018-03-21T09:17:43Z")
I used to login to United Kingdom. Now there is an option to choose Sweden. But my account doesn’t exist there. And now when I just created a new account there, it’s not linked to my UK account. No order history.
---
### Author:  [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)
#### Post date: [March 21, 2018, 1:33pm UTC](https://discuss.huel.com/t/account-in-new-region/8026/2 "2018-03-21T13:33:30Z")
> [@Multiples websites for different regions and having to create new accounts](https://discuss.huel.com/t/multiples-websites-for-different-regions-and-having-to-create-new-accounts/8020/2):
>
> Hey there, we’re totally aware of this and are working on a way to transfer accounts across. Having multiple websites for difference regions is essential so that we can begin to display information in local currencies and languages. However you can continue to use your Huel UK account and there won’t be any issues with your subscription. You can toggle your website using the flag top right (desktop) or in the menu on mobile. There is no need for you to cancel and restart your sub. Sorry, we’re …
---
### Author:  [@DaveHu](https://discuss.huel.com/u/DaveHu)
#### Post date: [April 19, 2018, 11:42am UTC](https://discuss.huel.com/t/account-in-new-region/8026/3 "2018-04-19T11:42:37Z")
same here, used UK, now I see EU…
Could you please announce the solution here and by email?
thanks
---
### Author:  [@Joel\_Peltonen](https://discuss.huel.com/u/Joel_Peltonen)
#### Post date: [September 28, 2018, 5:48am UTC](https://discuss.huel.com/t/account-in-new-region/8026/4 "2018-09-28T05:48:39Z")
> [@Tim\_Huel](#):
>
> Hey there, we’re totally aware of this and are working on a way to transfer accounts across. Having multiple websites for difference regions is essential so that we can begin to display information in local currencies and languages. However you can continue to use your Huel UK account and there won’t be any issues with your subscription. You can toggle your website using the flag top right (desktop) or in the menu on mobile. There is no need for you to cancel and restart your sub. Sorry, we’re …
@Tim_Huel – Any improvement since March? I just manually went to [uk.huel.com](http://uk.huel.com) as I do and started to placed an extra order. When I logged in with my email and password the login was successful, but I did not notice that it had magically redirected me to huel EU at some point. So I placed a new recurring order for Huel bars and was surpirsed that my address wasn’t selectable. I though OK no worries, new subscriptions are probably handled differently from my normal extra one time purchases. Well I was wrong and now it seems that I have two separate accounts, one for UK and one for EU and I have a subsciption for both. This is ridiculous.
Why oh why oh why are accounts so difficult for huel? Creating an SSO or a single localized account is not impossible and kind of should be a basic requirement. And in any case, I absolutely should **not** have been able to login to EU using my UK credentials if the account isn’t the same. My “main” account is on UK because IIRC when I started hueling unly UK and US were selectable or something like that.
Yeah it costs money to make tech stuff work, I build web apps for a living, but still this gives a really, really bad and unproffessional image.
I complained about the forum/website divide in January and I still think that should be under SSO as well. From a technical standpoint it can be, even if it is hosted at [Discourse](https://meta.discourse.org/t/official-single-sign-on-for-discourse-sso/13045) - and the damn facebook login still doesn’t work either.
---
### Author:  [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)
#### Post date: [September 28, 2018, 8:53am UTC](https://discuss.huel.com/t/account-in-new-region/8026/5 "2018-09-28T08:53:31Z")
This is a huge process that doesn’t just take a few months, I’m really sorry about that. We have to ensure that tens of thousands of people aren’t paying more on the store we move them to.
> [@Joel\_Peltonen](#):
>
> I did not notice that it had magically redirected me to huel EU at some point
The georelocation is based on a cookie, at some point in time you have toggled to view the EU store. The cookie then ensures you don’t have to change country every time you access the website, it redirects based on _your_ preferences. That’s why you now have two different accounts. If you would like us to sort any subscriptions out for you just let me or the team ([team@huel.com](mailto:team@huel.com)) know and we will get right on it.
> [@Joel\_Peltonen](#):
>
> Creating an SSO or a single localized account is not impossible
You can’t turn on SSO on Shopify. Even if we did build something custom, it would only allow us to connect people to an external account system, not a different Shopify store.
Our recommendation is to check the store you have previously set a cookie for. We name the store you are on directly above the log in section, and tell people how to alter it.
I’m sorry this wasn’t clear, as I said we’re working on it so we can make everyone’s experience better 🙂