Adding to Subscription


#21

At work we use https://www.browserstack.com/ (unaffiliated, just a happy customer!) to test our website in different browsers, both mobile and desktop and across different operating systems, you can even automate it with a scripting language.

Maybe Huel could add this to their arsenal to ensure a good experience for the customers?

Also remember to test with AdBlock turned on, sometimes code added for tracking breaks stuff when it can no longer talk with the tracking servers.


#22

I’m still having issues trying to add a one off (or subscription :woman_shrugging:) of the sample flavours to my next order too :laughing:
On a side… Is there a sample of the rhubarb and custard? Sounds intriguing… :thinking:


#23

I’m having some issues now as well. Postponing the dispatch date by a few days worked. Adding granola to an existing subscription only worked as one off, not as part of the subscription. Adding flavour boosts doesn’t work at all.


#24

I have two sachets, I already know this one is not for me!
I’d be happy to post them out.


#25

Not sure about adding items like bars/granola but flavour boosts just add to my next delivery as a one off.


#26

Still having issues. Nothing can be added.

@TimOfficialHuel @OliviaOfficialHuel @JamesCollier

Does anyone know:

  • when website problems will be sorted?
  • how long it takes to get an email response back from ‘support’?
  • with the occurance of complaints on this forum, it seems like something has gone wrong…

#27

It seems really random. I added a one off box of bars to my next subs delivery, and changed the date on it with no problems. I understand the frustration, especially as it seems there’s no obvious reason to it sometimes working and sometimes not.


#28

It would just be good for someone to acknowledge it and say they’ll sort it. Instead of not replying to emails, and limited support on here.


#29

I’ve gotten an email reply and they’ve sorted adding to my next order :blush:
Thanks @OliviaOfficialHuel
Hope you’ve heard back @Tom82


#30

I believe this one has now been resolved? I’ve chatted with the team and I believe we got back to you Saturday?


#31

It has now Tim. Thanks.