I wanted to increase my box number for the 31st March order and was able to do that successfully (ordered 3 x Berry Ready to Drink Huel, instead of the usual 2 x). However I just tried to turn my order back down to 2 x Berry RtD Huel and it would not let me without losing my discount code. So I had to disable my subscription and then set a new one up in order to use my military discount code again.
This process has now charged me another £55.30 and set the subscription date to 1st April, even though I just received the 31st March order today… So basically anytime I want to increase-decrease my order I have to cancel my subscription and then wait until the day before I want the Huel to arrive and then re-set up my order. Complete mess.
I’ve had to contact support about this. Not idea how that is going to go down but if it’s anything like my previous experience I’ll just be told “nope you’ve paid now”. Either way, not intuitive at all. And I don’t know about anyone else but I have to log in on nearly every page I move to. Don’t have this issue on any other website so it’s not cookies or saving data.
I also had a friend at work I recommended Huel to. He ordered “one time” purchase and another order came through a week or so later. He contacted support who told him it had already shipped so nothing they could do. Saddest part is he actually enjoyed the product, but won’t be buying again due to poor website and customer service. Whole thing needs an overhaul.