Great to hear the return is sorted so that you don’t receive it. The team will be in touch today to organise the refund.
We have teams for UK, Europe and US specific customer experience; in the UK there’s 8 and we have had a massive recruitment drive and will have 4 more in the next 6 weeks which is really exciting for everyone. The UK get around 1000 emails a day, so 50% more people is going to be huge.
Sorry any of my responses have seemed corporate! I don’t think of myself as corporate at all! The account management system is a heck of a lot better than it was but the team are checking bugs and fixing them every day. Reporting on here is helpful, so thanks! It’s not broken, many people are having far better experiences than before (like the ability to change flavours!), but sorry you’ve had some issues and haven’t been able to do this.