Over the next few weeks we’re going to see a lot more complaints from customers worrying that they won’t receive orders, or that their orders haven’t been delivered. Hopefully everyone will be patient and respectful, but no doubt some customers will go overboard. (I’m not pointing any fingers. Things seem fine on this forum so far.)
I just wanted to say how much I appreciate everyone working at Huel. We only get to talk to the bigwigs and customer service team, and you are great. But I’m also grateful to the people working in production and dispatch, the cleaners, the admin, the person in charge of light bulbs, and anyone else I might have overlooked. Your jobs have never been more important.
The UK is still in the grip of normalcy bias, so some people will see this as mawkishness. But I think it’s important to balance out the negative feedback.
And I’ll just say again, because people are kinda jumpy: this is not aimed at anyone. It’s more to get ahead of things.