This is frustrating, sorry about this.
Can you drop me a DM with the email linked to your account so I can look into this for you?
We’ll have to go through the usual process of raising an investigation but I want to make sure you get an answer first.
Hi, I’ve also had trouble with a couple of bad bottles of ice coffee caramel RTD - batch number 203966 22:57, 04/03/27. One of the bottles I had tasted sour like milk gone off so we complained to Huel and got 5 replacement bottles. 2 of them were fine but we opened 2 today and they were just quite thick and tasted like nothing? But not like it’s gone bad. Turns out these are also from the same batch as my initial complaint. At this point I’m not sure what’s happening as I’ve been drinking RTD almost daily for a year now but I’ve only ever had issues with this flavour and that too with this specific batch.
Ow this isn’t good, sorry about this.
Can you please drop us an email to uk@help.huel.com so we can look into this for you.
As you have probably seen, the team are a little busy right now so trying to get back to people as soon as they can so please bear with us why they look into this for you.