# Complaint

**URL:** <https://discuss.huel.com/t/complaint/9889>\
**Category:** Feedback\
**Created:** [September 23, 2018, 3:21pm UTC](https://discuss.huel.com/t/complaint/9889 "2018-09-23T15:21:26Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![GracePeirson](https://avatars.discourse-cdn.com/v4/letter/g/d2c977/32.png) [@GracePeirson](https://discuss.huel.com/u/GracePeirson)\
**Post date:** [September 23, 2018, 3:21pm UTC](https://discuss.huel.com/t/complaint/9889/1 "2018-09-23T15:21:26Z")

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I’ve had a extremely bad experience with my huel delivery, after turning to every outlet I could find to contact a member of the huel team and have recieved no response. At this point I would definitely not recommended huel to anyone purely due to the lack of customer service.

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**Author:** ![Coup](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/coup/32/10436_2.png) [@Coup](https://discuss.huel.com/u/Coup)\
**Post date:** [September 23, 2018, 3:38pm UTC](https://discuss.huel.com/t/complaint/9889/2 "2018-09-23T15:38:33Z")

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Where abouts in the world are you based?

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**Author:** ![Carpenterj909](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/carpenterj909/32/5549_2.png) [@Carpenterj909](https://discuss.huel.com/u/Carpenterj909)\
**Post date:** [September 23, 2018, 7:21pm UTC](https://discuss.huel.com/t/complaint/9889/3 "2018-09-23T19:21:40Z")

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How did you try contacting Huel?

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**Author:** ![rtrt](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@rtrt](https://discuss.huel.com/u/rtrt)\
**Post date:** [September 24, 2018, 1:13am UTC](https://discuss.huel.com/t/complaint/9889/4 "2018-09-24T01:13:15Z")

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I don’t work weekends

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**Author:** ![Anga](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@Anga](https://discuss.huel.com/u/Anga)\
**Post date:** [September 24, 2018, 5:44am UTC](https://discuss.huel.com/t/complaint/9889/5 "2018-09-24T05:44:00Z")

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From my experience as someone who works in a complaints team for a living, when I had an issue with Huel and they got one of my orders wrong, I emailed them and had a response which resolved the matter by close of play that day. Pop them an email, their service was actually quick and helpful.

> **[Say Hello](https://uk.huel.com/pages/contact-us)**
>
> How to get in touch with Huel. Email address and online contact us form.

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**Author:** ![hunzas](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/hunzas/32/8275_2.png) [@hunzas](https://discuss.huel.com/u/hunzas)\
**Post date:** [September 24, 2018, 9:17am UTC](https://discuss.huel.com/t/complaint/9889/6 "2018-09-24T09:17:40Z")

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Did you ask Jesus for help?

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**Author:** ![GracePeirson](https://avatars.discourse-cdn.com/v4/letter/g/d2c977/32.png) [@GracePeirson](https://discuss.huel.com/u/GracePeirson)\
**Post date:** [September 24, 2018, 10:10am UTC](https://discuss.huel.com/t/complaint/9889/7 "2018-09-24T10:10:08Z")

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I’m based in Norfolk, UK.

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**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\
**Post date:** [September 24, 2018, 10:33am UTC](https://discuss.huel.com/t/complaint/9889/8 "2018-09-24T10:33:20Z")

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Hey Grace, I’m sorry for the lack of reply from us. We’re working through a hefty backlog, but making good progress and will get to you as soon as we physically can.