# Customer Support Non Existent//Live Chat? **URL:** \ **Category:** Feedback\ **Created:** [December 16, 2019, 10:02am UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097 "2019-12-16T10:02:37Z")\ **Posts on this page:** 14\ **Page:** 2
**Author:** ![tnt](https://avatars.discourse-cdn.com/v4/letter/t/9fc29f/32.png) [@tnt](https://discuss.huel.com/u/tnt)\ **Post date:** [December 24, 2019, 2:24am UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/21 "2019-12-24T02:24:44Z")
as of 12/23, the shipment is still just a label printed, no shipment made. moving on to the next product and will not rely on Huel again. ---
**Author:** ![Nwolc](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/nwolc/32/5236_2.png) [@Nwolc](https://discuss.huel.com/u/Nwolc)\ **Post date:** [December 27, 2019, 8:26pm UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/22 "2019-12-27T20:26:29Z")
I am trying to update the frequency of my granola subscription to match with the powder. However I am unable to do that and I get the error “This product is not available for subscription”. However the product is visible for subscription on the EU website. I submitted a ticket about this on the 18.12.2019 so 9 days ago. Still I have not heard a response. I do reallize there has been holidays in between but still the response times are way too slow. We need faster support times and methods for EU customers as well. As a Finnish speaking person I am not expecting support in my native language but I expect my queries to be responded within 1 working day. ---
**Author:** ![tnt](https://avatars.discourse-cdn.com/v4/letter/t/9fc29f/32.png) [@tnt](https://discuss.huel.com/u/tnt)\ **Post date:** [December 29, 2019, 6:44pm UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/23 "2019-12-29T18:44:08Z")
Took them ~ 5 days to get back to me after saying I’m not pleased. Their fedex solution finally got picked up end of day 24th, will arrive by USPS end of day tomorrow per tracking. Pretty crazy that anything takes 6 days to ship in PA to PA. Did a gainful order on the 24th, got it on the 26th , so there really isn’t any excuse other than their fulfillment center is just bad at shipping. ---
**Author:** ![Olivia\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/olivia_huel/32/10679_2.png) [@Olivia\_Huel](https://discuss.huel.com/u/Olivia_Huel)\ **Post date:** [December 30, 2019, 4:30pm UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/24 "2019-12-30T16:30:21Z")
Hey Guys, Firstly, I’m so sorry if you have not yet received a reply to your email. The team are working super hard to get through the volume over the Christmas period however, as you may expect, we haven’t been full capacity over the last week or so. We’re really sorry about that. > [@Nwolc](#): > > am trying to update the frequency of my granola subscription to match with the powder. I can see that Karly got to the bottom of your issue on Friday which is great. I can also see a separate email chain from you which I will be sure to take a look at also. > [@Nwolc](#): > > I expect my queries to be responded within 1 working day. We would **love** to be able to offer this speedy support and are working hard to be in a place to be able to do so. This however isn’t something possible for our smaller markets right now. For faster responses, I would suggest hopping onto Live Chat (available by switching to the UK flag) or reaching out on a social channel. > [@tnt](#): > > Pretty crazy that anything takes 6 days to ship You’re quite right, this isn’t a normal delivery time and your order sadly does seem to have been affected by the Christmas period, I can only apologise for this. I can see our order is set to be delivered to you today. ---
**Author:** ![Nwolc](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/nwolc/32/5236_2.png) [@Nwolc](https://discuss.huel.com/u/Nwolc)\ **Post date:** [December 30, 2019, 7:16pm UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/25 "2019-12-30T19:16:47Z")
Never thought actually of switching to another site for chat support. I’ll do that next time I need help urgently. Thanks ---
**Author:** ![hunzas](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/hunzas/32/8275_2.png) [@hunzas](https://discuss.huel.com/u/hunzas)\ **Post date:** [January 1, 2020, 6:28pm UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/26 "2020-01-01T18:28:37Z")
You are in Asia though - carry on regardless. ---
**Author:** ![kane](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/kane/32/8257_2.png) [@kane](https://discuss.huel.com/u/kane)\ **Post date:** [January 2, 2020, 10:48am UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/27 "2020-01-02T10:48:29Z")
got a similar problem, accordingly to the website, my next delivery should be done pon 29th of Dec. Nothing happened. no email, no text, no delivery. FB chat team is not responding, UK CS line is not responding (I’ve left the voicemail). my previous order id is: 1093037 ---
**Author:** ![will1990smith](https://avatars.discourse-cdn.com/v4/letter/w/c57346/32.png) [@will1990smith](https://discuss.huel.com/u/will1990smith)\ **Post date:** [January 3, 2020, 9:16am UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/28 "2020-01-03T09:16:01Z")
Hi guys I made an order and have no dispatch confirmation for the next day delivery and live chat not available? Just wanting to know if/when I can expect my Huel. Cheers ---
**Author:** ![David](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/david/32/6981_2.png) [@David](https://discuss.huel.com/u/David)\ **Post date:** [January 3, 2020, 9:19am UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/29 "2020-01-03T09:19:03Z")
I get an email from the courier the day of delivery, then after I’ve opened the box, put everything away in the kitchen, made a Huel, put it in the fridge, waited a few hours, taken it out of the fridge, drank it and washed the shaker, I get an email from Huel saying “your order has shipped!” ---
**Author:** ![Olivia\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/olivia_huel/32/10679_2.png) [@Olivia\_Huel](https://discuss.huel.com/u/Olivia_Huel)\ **Post date:** [January 3, 2020, 9:27am UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/30 "2020-01-03T09:27:12Z")
Good Morning Everyone & a Happy New Year! First off, I’m really sorry if replies are not as quick as usual. We are experiencing our biggest ever January and it’s taken a bit of hit to our email queues. Please do rest assured we are working hard to get back to everyone as quickly as possible and we are available on the following channels; - Live Chat (7am - 1am GMT) - Telephones (9am - 5pm GMT) - Facebook, Instagram & Twitter (7am - 1am GMT) - Email (7am - 1am GMT) If available in your market, I would suggest using any of the first 3 options for quicker responses. > [@kane](#): > > UK CS line is not responding (I’ve left the voicemail). I can see that Georgia helped resolve your issue yesterday lunch time - let us know if you need anything else! > [@will1990smith](#): > > live chat not available? I can see you dropped us an email at around 6.45am this morning and reached someone on Live Chat 8 mins ago! We’ll get this sorted for you, don’t panic! > [@David](#): > > I get an email from Huel saying “your order has shipped!” This seems odd David - feel free to reach out on chat so we can help. ---
**Author:** ![will1990smith](https://avatars.discourse-cdn.com/v4/letter/w/c57346/32.png) [@will1990smith](https://discuss.huel.com/u/will1990smith)\ **Post date:** [January 3, 2020, 9:32am UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/31 "2020-01-03T09:32:34Z")
Yeah i’ve been on Chat this morning and waiting for a reply 🙂 Just need to know if its coming today as expected as its being shipped to me at work and wont be here all weekend 😂 ---
**Author:** ![kane](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/kane/32/8257_2.png) [@kane](https://discuss.huel.com/u/kane)\ **Post date:** [January 3, 2020, 5:30pm UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/32 "2020-01-03T17:30:45Z")
Hi Olivie, yes I Georgia called me yesterday and fixed my order (as it was ‘invalid date’ in the system). I got information that I should get my two bags today… but still no email or text from delivery, and right now I am leaving for trainig. I hope it wont be delayed till monday. Cheers ---
**Author:** ![Ian42](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@Ian42](https://discuss.huel.com/u/Ian42)\ **Post date:** [January 3, 2020, 7:11pm UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/33 "2020-01-03T19:11:50Z")
> [@David](#): > > I get an email from Huel saying “your order has shipped!” I have had that, I had an email one morning at 10AM saying my parcel is ready to collect from my pick up shop. I then get an email later on just before 9PM saying good news your order has been shipped. ---
**Author:** ![ChristinaT](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/christinat/32/7936_2.png) [@ChristinaT](https://discuss.huel.com/u/ChristinaT)\ **Post date:** [January 3, 2020, 7:18pm UTC](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097/34 "2020-01-03T19:18:56Z")
Me too. The shipping email often arrives after the order does!! Or not at all. Also I get my “your subscription is coming up - head over to your account to add to, change or cancel your order’ email, at 3am and the ‘your order has been placed’ email at 5am: giving me 2 hours in the middle of the night, to alter my sub! But even if I had been awake it would’ve been too late because both emails came after they took the money out my account 😂. Luckily I’m an organised girl and I make sure my sub has what I want in it, in plenty of time. Talking of plenty of time… I’m still waiting for the order I placed on the 31st December. It’s disappeared without a trace. [Previous page](https://discuss.huel.com/t/customer-support-non-existent-live-chat/16097.md?page=1)