# Didn't receive starter pack

**URL:** <https://discuss.huel.com/t/didnt-receive-starter-pack/12748>\
**Category:** Feedback\
**Created:** [March 2, 2019, 11:29am UTC](https://discuss.huel.com/t/didnt-receive-starter-pack/12748 "2019-03-02T11:29:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![CColligan](https://avatars.discourse-cdn.com/v4/letter/c/e495f1/32.png) [@CColligan](https://discuss.huel.com/u/CColligan)\
**Post date:** [March 2, 2019, 11:29am UTC](https://discuss.huel.com/t/didnt-receive-starter-pack/12748/1 "2019-03-02T11:29:41Z")

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Hello all,

I didn’t receive my starter pack when I received my Huel. As in I didn’t get the shaker or t shirt. My boyfriend has ordered Huel to my address before but not with the starter pack. I decided to order some for myself and was so disappointed when I didn’t get one ☹

Please can a mod look at this and try to sort this out for me? I’m using the same email so if they can look at my previous order that would be great 🙂

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**Author:** ![ChrisH0402](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/chrish0402/32/6542_2.png) [@ChrisH0402](https://discuss.huel.com/u/ChrisH0402)\
**Post date:** [March 2, 2019, 12:10pm UTC](https://discuss.huel.com/t/didnt-receive-starter-pack/12748/2 "2019-03-02T12:10:56Z")

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Did you contact customer support by email?

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**Author:** ![DunsfordMage](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/dunsfordmage/32/11244_2.png) [@DunsfordMage](https://discuss.huel.com/u/DunsfordMage)\
**Post date:** [March 2, 2019, 12:14pm UTC](https://discuss.huel.com/t/didnt-receive-starter-pack/12748/3 "2019-03-02T12:14:53Z")

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I’m pretty sure it’s because you’re both at the same address - drop an email to [help@huel.com](mailto:help@huel.com) and I’ll also flag @Tim_Huel in as well.

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**Author:** ![CColligan](https://avatars.discourse-cdn.com/v4/letter/c/e495f1/32.png) [@CColligan](https://discuss.huel.com/u/CColligan)\
**Post date:** [March 2, 2019, 12:25pm UTC](https://discuss.huel.com/t/didnt-receive-starter-pack/12748/4 "2019-03-02T12:25:21Z")

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Thanks for the advice, I did use the contact support through the normal site about a week ago but haven’t had a response. We don’t live at the same address he’s just ordered Huel to mine once or twice but his initial order wasn’t even to my house

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**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\
**Post date:** [March 4, 2019, 9:31am UTC](https://discuss.huel.com/t/didnt-receive-starter-pack/12748/5 "2019-03-04T09:31:30Z")

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Don’t worry Charlotte, it’s nothing personal, it’s just because you’ve been recognised as a repeat customer due to a past purchase to your address. This has come up a couple of times recently, I’ll be sure to make a note and talk to the team about how best to rewrite the script that flags these things up.