# Discount codes and Huel help experience

**URL:** <https://discuss.huel.com/t/discount-codes-and-huel-help-experience/27568>\
**Category:** Feedback\
**Created:** [June 25, 2026, 8:37am UTC](https://discuss.huel.com/t/discount-codes-and-huel-help-experience/27568 "2026-06-25T08:37:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![fullofhuel](https://avatars.discourse-cdn.com/v4/letter/f/f0a364/32.png) [@fullofhuel](https://discuss.huel.com/u/fullofhuel)\
**Post date:** [June 25, 2026, 8:37am UTC](https://discuss.huel.com/t/discount-codes-and-huel-help-experience/27568/1 "2026-06-25T08:37:20Z")

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I was asked to fill in a survey which I did and received a code for 20% off my next subscription order. I entered the discount code on the subscription page but, as there was already a £10 birthday discount code applied, I got a message telling me only one discount code per order was allowed and was given the choice to swap the discount codes. As the 20% code was worth ~£26 I clicked on swap and was then told the survey code was invalid. The £10 birthday code was not automatically reinstated and I had deleted the email with the code on it.

I contacted the help line and expected them to at least reinstate the birthday code or give me a tenner discount code to re-enter. Five or 6 emails later I was (again) asked to send them the codes (which I didn’t have), attach a screenshot of the subscription page and to add the order number (do future orders have an order number).

I ended up telling them to stuff their tenner. Ironically, their survey was about how they could improve the subscription page.

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**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\
**Post date:** [June 25, 2026, 8:39am UTC](https://discuss.huel.com/t/discount-codes-and-huel-help-experience/27568/2 "2026-06-25T08:39:20Z")

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I’ve dropped you a DM so I can look into this for you!

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**Author:** ![fullofhuel](https://avatars.discourse-cdn.com/v4/letter/f/f0a364/32.png) [@fullofhuel](https://discuss.huel.com/u/fullofhuel)\
**Post date:** [June 25, 2026, 10:25am UTC](https://discuss.huel.com/t/discount-codes-and-huel-help-experience/27568/3 "2026-06-25T10:25:50Z")

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Mark resolved this for me. It seems I was stuck in an AI loop and no human had actually responded to me.

Thanks Mark.