# Huel.com access - sometimes doesn't work **URL:** \ **Category:** Feedback\ **Created:** [January 7, 2016, 10:51am UTC](https://discuss.huel.com/t/huel-com-access-sometimes-doesnt-work/1051 "2016-01-07T10:51:09Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Sebo](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/sebo/32/285_2.png) [@Sebo](https://discuss.huel.com/u/Sebo)\ **Post date:** [January 7, 2016, 10:51am UTC](https://discuss.huel.com/t/huel-com-access-sometimes-doesnt-work/1051/1 "2016-01-07T10:51:09Z")
Does anyone have issues accessing the [Huel.com](http://Huel.com) website from time to time? I have found, whether I use my PC or phone, there are certain days where I can’t access the website. It just times out. Is it just me? ---
**Author:** ![Julian](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/julian/32/8153_2.png) [@Julian](https://discuss.huel.com/u/Julian)\ **Post date:** [January 7, 2016, 11:21am UTC](https://discuss.huel.com/t/huel-com-access-sometimes-doesnt-work/1051/2 "2016-01-07T11:21:53Z")
@sebo thank you for reporting this. Huel is hosted on the shopify platform, along with thousands of other websites. I would doubt it was down because it would mean all sites on the shopify platform would be down. I have seen it one on black friday, for about 5 mins, but they fixed it quickly. Could you take a screengrab next time you see it down and email it to me please? [Julian@huel.com](mailto:Julian@huel.com) thank you. ---
**Author:** ![Sebo](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/sebo/32/285_2.png) [@Sebo](https://discuss.huel.com/u/Sebo)\ **Post date:** [January 7, 2016, 11:37am UTC](https://discuss.huel.com/t/huel-com-access-sometimes-doesnt-work/1051/3 "2016-01-07T11:37:00Z")
You’re right, it’s now ok. Maybe an oddity to me but definitely I’ll take a screen grab if I see this again ---
**Author:** ![hunzas](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/hunzas/32/8275_2.png) [@hunzas](https://discuss.huel.com/u/hunzas)\ **Post date:** [January 12, 2016, 2:03pm UTC](https://discuss.huel.com/t/huel-com-access-sometimes-doesnt-work/1051/4 "2016-01-12T14:03:07Z")
The forum was down 40 minutes agoearlier in case you are interested: couldn’t get to it with Firefox or IE. The connection has timed out The server at [discuss.huel.com](http://discuss.huel.com) is taking too long to respond. ``` The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. ``` p [discuss.huel.com](http://discuss.huel.com) PING [hosted-vh1.discourse.org](http://hosted-vh1.discourse.org) (64.71.168.201): 56 data bytes ^C — [hosted-vh1.discourse.org](http://hosted-vh1.discourse.org) ping statistics — 6 packets transmitted, 0 packets received, 100% packet loss ---
**Author:** ![Julian](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/julian/32/8153_2.png) [@Julian](https://discuss.huel.com/u/Julian)\ **Post date:** [January 12, 2016, 5:42pm UTC](https://discuss.huel.com/t/huel-com-access-sometimes-doesnt-work/1051/5 "2016-01-12T17:42:34Z")
Thank you for the update, naughty [discourse.org](http://discourse.org) I will have words.