# Incorrect Delivery Address **URL:** \ **Category:** Feedback\ **Created:** [January 29, 2019, 7:16am UTC](https://discuss.huel.com/t/incorrect-delivery-address/12092 "2019-01-29T07:16:20Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![discussthink](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@discussthink](https://discuss.huel.com/u/discussthink)\ **Post date:** [January 29, 2019, 7:16am UTC](https://discuss.huel.com/t/incorrect-delivery-address/12092/1 "2019-01-29T07:16:20Z")
Hello there, I placed an order on Saturday with incorrect delivery address - I was in a rush and wanted to order as quickly as possible. Anyway, I sent an e-mail to [team@huel.com](mailto:team@huel.com) and [sweden@huel.com](mailto:sweden@huel.com) right after to fix it. Then I sent two more e-mails since I still did not get any response. I now worry about whether my order will ever be delivered to the address I mentioned on the date that I can pick it up. I attached the e-mails for clarity. Is there anything I can do to fix the issue? **On 26 Jan 2019, at 13:57** _Hi there,_ _I have placed my order indicating the wrong country – it should be SWITZERLAND not SWEDEN._ _Order number : #21314_ _Can you please help with the order and change it to Switzerland?_ _Thanks._ **On 26 Jan 2019, at 19:15** _Hi again,_ _In addition to my previous email, please consider the following as well._ _If the order will not be able to be delivered with the updated address until February 1st, please cancel the order and refund._ _If with the updated delivery address (sweden to switzerland) it can be delivered until February 1st, please keep the order._ _Thank you again,_ **January 28, 2019 10:46** _Hi there again,_ _I hope you take my request into consideration before the order is dispatched._ _Waiting for your response,_ _Thanks in advance._ ---
**Author:** ![ChristinaT](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/christinat/32/7936_2.png) [@ChristinaT](https://discuss.huel.com/u/ChristinaT)\ **Post date:** [January 29, 2019, 8:46am UTC](https://discuss.huel.com/t/incorrect-delivery-address/12092/2 "2019-01-29T08:46:25Z")
Tagging @Tim_Huel for you. ---
**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\ **Post date:** [January 29, 2019, 1:08pm UTC](https://discuss.huel.com/t/incorrect-delivery-address/12092/3 "2019-01-29T13:08:45Z")
Hey there, sorry for any problems. We have replied, but we need you to email us from the email address you used to place your order and provide the shipping address plus complete order number. The one you’re using currently has no record of a purchase on any of our stores, hence why we can’t solve your problem. The order number you’ve provided doesn’t match your name on any store. This all sounds super silly from our end I know, but there are GDPR issues here which I think are the reasons for delay. We need to match email to name to order. ---
**Author:** ![hunzas](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/hunzas/32/8275_2.png) [@hunzas](https://discuss.huel.com/u/hunzas)\ **Post date:** [January 29, 2019, 4:21pm UTC](https://discuss.huel.com/t/incorrect-delivery-address/12092/4 "2019-01-29T16:21:51Z")
I like the fact that the op is using Switzerland rather than Sweden to get round the unfair pricing structure. Genius. ---
**Author:** ![ChrisH0402](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/chrish0402/32/6542_2.png) [@ChrisH0402](https://discuss.huel.com/u/ChrisH0402)\ **Post date:** [January 29, 2019, 4:40pm UTC](https://discuss.huel.com/t/incorrect-delivery-address/12092/5 "2019-01-29T16:40:09Z")
You really know how to recognize such schemes, don’t ya ? 😜 ---
**Author:** ![discussthink](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@discussthink](https://discuss.huel.com/u/discussthink)\ **Post date:** [January 29, 2019, 4:42pm UTC](https://discuss.huel.com/t/incorrect-delivery-address/12092/6 "2019-01-29T16:42:19Z")
@Tim_Huel thank you for your kind response. I just sent an e-mail to cancel the order asking for refund - since it will not be delivered on the date I asked for. It would be real nice to be more responsive about queries. I hope the issue will be resolved without any problems. Thanks a lot.