# Items missing from delivery

**URL:** <https://discuss.huel.com/t/items-missing-from-delivery/9054>\
**Category:** Feedback\
**Created:** [August 8, 2018, 3:35pm UTC](https://discuss.huel.com/t/items-missing-from-delivery/9054 "2018-08-08T15:35:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Alipp](https://avatars.discourse-cdn.com/v4/letter/a/e68b1a/32.png) [@Alipp](https://discuss.huel.com/u/Alipp)\
**Post date:** [August 8, 2018, 3:35pm UTC](https://discuss.huel.com/t/items-missing-from-delivery/9054/1 "2018-08-08T15:35:21Z")

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I have just ordered my first huel but half the delivery was missing. I emailed last night and earlier today but no reply. Its very disappointing that there doesn’t seem to be any customer service as I can’t find a phone number either. Is this normal?

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**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\
**Post date:** [August 8, 2018, 3:53pm UTC](https://discuss.huel.com/t/items-missing-from-delivery/9054/2 "2018-08-08T15:53:18Z")

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Hey Allison, really sorry to hear that you haven’t been replied to. We were waiting to hear from our fulfilment and to get a resolution from them. You should have been replied to before then though – really sorry that you haven’t. Ella is sorting your replacement now! Sorry you couldn’t find out number, just [Google search Huel phone number](https://www.google.co.uk/search?q=huel+phone+number&oq=huel+phone+number&aqs=chrome..69i57j69i60l3j69i65j69i61.1911j0j4&sourceid=chrome&ie=UTF-8) and you’ll find it!