# Loss of points **URL:** \ **Category:** Feedback\ **Created:** [August 27, 2026, 7:04pm UTC](https://discuss.huel.com/t/loss-of-points/27686 "2026-08-27T19:04:09Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Lisa](https://avatars.discourse-cdn.com/v4/letter/l/f08c70/32.png) [@Lisa](https://discuss.huel.com/u/Lisa)\ **Post date:** [August 27, 2026, 7:04pm UTC](https://discuss.huel.com/t/loss-of-points/27686/1 "2026-08-27T19:04:09Z")
Hi, Yesterday I tried to redeem my points I had in excess of 2,000 points but when I tried to apply them they disappeared. It just said unavailable. Could you please tell me what happened to them. Tried to contact Huel on the site but message wouldn’t send. Also tried replying to an email Huel sent but that doesn’t work either. Please help. Many thanks Lisa ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [August 28, 2026, 7:07am UTC](https://discuss.huel.com/t/loss-of-points/27686/2 "2026-08-28T07:07:42Z")
Ow, this doesn’t sound good! Can you drop me a DM with your email so I can look into this for you. ---
**Author:** ![Lisa](https://avatars.discourse-cdn.com/v4/letter/l/f08c70/32.png) [@Lisa](https://discuss.huel.com/u/Lisa)\ **Post date:** [August 28, 2026, 1:43pm UTC](https://discuss.huel.com/t/loss-of-points/27686/3 "2026-08-28T13:43:51Z")
Hi Mark, Remember me? You sorted a problem out for me recently. [lisajonesbamford@gmail.com](mailto:lisajonesbamford@gmail.com) Many thanks Lisa​😊 ---
**Author:** ![Lisa](https://avatars.discourse-cdn.com/v4/letter/l/f08c70/32.png) [@Lisa](https://discuss.huel.com/u/Lisa)\ **Post date:** [August 28, 2026, 2:38pm UTC](https://discuss.huel.com/t/loss-of-points/27686/4 "2026-08-28T14:38:55Z")
Hi it’s me again Lisa [lisajonesbamford@gmail.com](mailto:lisajonesbamford@gmail.com) I’m trying to do a I need it now order for £569.79 but it keeps saying having difficulty getting subscription up can you help with this as well please as I’m almost out need as soon as possible. Many thanks Lisa​😊