Missing item. No customer support available

Experiences
1

Hello. I received my order and it’s missing the matcha latte black edition. Is there a way you can send a replacement? Or a refund if you can’t? The order history page still shows my order being processed even if it was delivered already. Like the other recent posts on here, I’ve not heard back from the help.huel email, not even for confirmation, and can never get anyone on the phone hotline. I’ve been with Huel for a while now but I’ve cancelled my subscription for now for fear of future errors until we resolve this. Something’s definitely going on with your system.

Order # 7970523

2

Thank you for sharing this with us, sorry no one has got back to you yet.

Our CX team are seeing very high inbound volume and are trying to get back to people as soon as they can. On this occasion I can see you’ve sent over an order number so I’ve raised this with them to get a response for you right away.

3

Thank you, Mark. A replacement has been sent out. I hope it’s smooth sailing from here on out.

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