# Money Taken and no Huel or contact with Customer Services

**URL:** https://discuss.huel.com/t/money-taken-and-no-huel-or-contact-with-customer-services/12379
**Category:** Uncategorized
**Created:** [February 10, 2019, 11:34am UTC](https://discuss.huel.com/t/money-taken-and-no-huel-or-contact-with-customer-services/12379 "2019-02-10T11:34:46Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Tsdw](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@Tsdw](https://discuss.huel.com/u/Tsdw)
#### Post date: [February 10, 2019, 11:34am UTC](https://discuss.huel.com/t/money-taken-and-no-huel-or-contact-with-customer-services/12379/1 "2019-02-10T11:34:46Z")

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Hi.

Ordered Huel on either Sunday night or Monday 3/4th and the money was taken from my account.

I recieved no confirmation email so I contacted customer support on Wednesday just to clarify everything was ok with the order etc. I’ve had no response - despite replying to the initial email and then subsequently filling out the form on the website.

Equally no Huel has yet arrived. I understand it could be a simple problem - but it’s more the radio silence that’s bothering me.

Hope someone here can help!

Tom

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### Author: ![VenusFly](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/venusfly/32/6495_2.png) [@VenusFly](https://discuss.huel.com/u/VenusFly)
#### Post date: [February 10, 2019, 1:22pm UTC](https://discuss.huel.com/t/money-taken-and-no-huel-or-contact-with-customer-services/12379/2 "2019-02-10T13:22:35Z")

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Hi Tom

I’m pretty sure you’ll get a response to this post from @Tim_Huel or @Olivia_Huel on Monday, they don’t watch the forum at wknds but I’m sure they’ll be on the case for you as soon as they see this. 👍

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### Author: ![Tsdw](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@Tsdw](https://discuss.huel.com/u/Tsdw)
#### Post date: [February 10, 2019, 1:37pm UTC](https://discuss.huel.com/t/money-taken-and-no-huel-or-contact-with-customer-services/12379/3 "2019-02-10T13:37:19Z")

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Thanks! Happy to wait until then.

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### Author: ![Tsdw](https://avatars.discourse-cdn.com/v4/letter/t/ee7513/32.png) [@Tsdw](https://discuss.huel.com/u/Tsdw)
#### Post date: [February 11, 2019, 12:05am UTC](https://discuss.huel.com/t/money-taken-and-no-huel-or-contact-with-customer-services/12379/4 "2019-02-11T00:05:26Z")

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Update: apparently the emails were sent to an old address attached to my apply pay details - a good deal of searching has sourced them. Also turns out that the reason for lack of delivery was due to dpd not leaving a card both times they missed me.

Have now hopefully sorted the problem - will confirm when I have my hands on the good stuff!!