Hello.
I placed order #7969004 on the 8th of July, and have received one parcel, but not the other. DPD’s tracking system still says “We’ve received your order details, but have not yet received your parcel”. I emailed customer service yesterday, but looking at other topics on this forum, I’m not feeling hopeful about receiving a response. It seems as if Mark is the only person working for Huel!
So what is going on right now? Customer service used to be good, getting back to me within a few hours, at most. Is this because of Danone, and is this the level of service we’re going to get from now on?