# No refund for the order #514223-PL

**URL:** <https://discuss.huel.com/t/no-refund-for-the-order-514223-pl/27617>\
**Category:** Experiences\
**Created:** [July 21, 2026, 11:00am UTC](https://discuss.huel.com/t/no-refund-for-the-order-514223-pl/27617 "2026-07-21T11:00:26Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![NatM](https://avatars.discourse-cdn.com/v4/letter/n/c0e974/32.png) [@NatM](https://discuss.huel.com/u/NatM)\
**Post date:** [July 21, 2026, 11:00am UTC](https://discuss.huel.com/t/no-refund-for-the-order-514223-pl/27617/1 "2026-07-21T11:00:27Z")

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Hi Huel Team,

I’m reaching out because I’ve been unable to get any meaningful assistance through your chatbot or by email.

In May, my subscription order (#514223-PL) was processed as I forgot to cancel it. I have to say I’m very disappointed with the changes to the subscription model, it’s much easier to overlook an upcoming shipment. I now have four Huel packages that I won’t be able to use before they expire…

Anyways, I returned the unopened order, and according to the tracking information, it was delivered to your returns center in Poland on 22 June. Despite this, I have still not received my refund, nor have I received any update regarding its status.

At this point, it’s been nearly a month since the return was delivered, which is far beyond what I would consider a reasonable processing time. The complete lack of response through your support channels has been extremely frustrating.

Could you please look into this matter as a priority and let me know when I can expect my refund to be processed?