# No scoops or shaker **URL:** \ **Category:** Uncategorized\ **Created:** [March 13, 2019, 8:09pm UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995 "2019-03-13T20:09:22Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Clarabella](https://avatars.discourse-cdn.com/v4/letter/c/ba8739/32.png) [@Clarabella](https://discuss.huel.com/u/Clarabella)\ **Post date:** [March 13, 2019, 8:09pm UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/1 "2019-03-13T20:09:22Z")
I wonder if someone could help, I placed my first order of huel on the 5th of March. I never received any scoops or shaker or even the free t-shirt. I emailed on the 7th and have still not had a reply. I’m currently weighing and using a nutrabullet cup. How do I go about getting these? My order no was 705596. Thanks ---
**Author:** ![ChristinaT](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/christinat/32/7936_2.png) [@ChristinaT](https://discuss.huel.com/u/ChristinaT)\ **Post date:** [March 13, 2019, 8:18pm UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/2 "2019-03-13T20:18:15Z")
Hi @Clarabella Has anyone ordered from your email or postal address before? If so, the system will assume you’re not a new customer. Huel can sort it out for you tho and will send it out to you 🙂 They have an unusually large back-log of emails at the mo, so might take a while to get back to you. I’d advise you don’t email again because their email system logs this as an ‘update’ and you lose your place in the queue. If you still haven’t heard anything by next week you can message Olivia or Tim (Official Huel) here on the forum and they might be able to help ---
**Author:** ![Clarabella](https://avatars.discourse-cdn.com/v4/letter/c/ba8739/32.png) [@Clarabella](https://discuss.huel.com/u/Clarabella)\ **Post date:** [March 13, 2019, 8:22pm UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/3 "2019-03-13T20:22:12Z")
Yes my sister ordered from my address the week before me. I didn’t know that would have been an issue. Thank you for getting back to me and I’ll hang off on emailing again, and hold off until next week. 😀 ---
**Author:** ![hunzas](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/hunzas/32/8275_2.png) [@hunzas](https://discuss.huel.com/u/hunzas)\ **Post date:** [March 13, 2019, 8:34pm UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/4 "2019-03-13T20:34:36Z")
I get around this issue by getting new orders delivered to neighbouring addresses. I get a referral discount and bung my obliging neighbours a fiver each time. Then I sell the excess t-shirts and shakers on eBay for about 15 quid…hope no-one is reading this and tries to emulate the model. ---
**Author:** ![ChristinaT](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/christinat/32/7936_2.png) [@ChristinaT](https://discuss.huel.com/u/ChristinaT)\ **Post date:** [March 13, 2019, 8:41pm UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/6 "2019-03-13T20:41:27Z")
We all know you live on a derelict island and don’t have any neighbours @hunzas 😉 ---
**Author:** ![ChrisH0402](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/chrish0402/32/6542_2.png) [@ChrisH0402](https://discuss.huel.com/u/ChrisH0402)\ **Post date:** [March 13, 2019, 8:42pm UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/7 "2019-03-13T20:42:43Z")
True or not, some things don’t have to be said 😛 ---
**Author:** ![Dln1965](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/dln1965/32/5531_2.png) [@Dln1965](https://discuss.huel.com/u/Dln1965)\ **Post date:** [March 14, 2019, 9:23am UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/8 "2019-03-14T09:23:41Z")
Maybe you could chat to … they seem to have plenty > [@I don't want tshirt and shaker but lower price](https://discuss.huel.com/t/i-dont-want-tshirt-and-shaker-but-lower-price/12996): > > Hi, When I order food, i want food, at the better price. I don’t want any tshirt nor shaker, I have everything i need. I would much prefer pay less than having it in my order. Is there a way to remove those products from my order and have a discount? Another feedback: to my opinion, the sleeves are way too long. Half the size would be perfect Thanks ---
**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\ **Post date:** [March 14, 2019, 9:48am UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/9 "2019-03-14T09:48:04Z")
As ever, Christina has clocked this one! Sorry for any delay for our reply, I’ve no doubt they will sort you out with a t-shirt and shaker. The team are working their way through a hefty backlog but making great progress. > [@hunzas](#): > > I get around this issue by getting new orders delivered to neighbouring addresses. I get a referral discount and bung my obliging neighbours a fiver each time. Then I sell the excess t-shirts and shakers on eBay for about 15 quid…hope no-one is reading this and tries to emulate the model. I thought it was just mugs? ---
**Author:** ![Clarabella](https://avatars.discourse-cdn.com/v4/letter/c/ba8739/32.png) [@Clarabella](https://discuss.huel.com/u/Clarabella)\ **Post date:** [March 14, 2019, 9:52am UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/10 "2019-03-14T09:52:23Z")
Thank you for your response, hopefully it can get sorted out 😀 ---
**Author:** ![hunzas](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/hunzas/32/8275_2.png) [@hunzas](https://discuss.huel.com/u/hunzas)\ **Post date:** [March 14, 2019, 11:06am UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/11 "2019-03-14T11:06:21Z")
> [@Tim\_Huel](#): > > I thought it was just mugs? Start small and get bigger is my motto…I might grind up some oats and other stuff and flog it off as a meal replacement next…seems that’s where the money is. I’ll call it Hurl for search engine spellcheck reasons that makes the best sense. Will improve my SEO no-end. ---
**Author:** ![ChristinaT](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/christinat/32/7936_2.png) [@ChristinaT](https://discuss.huel.com/u/ChristinaT)\ **Post date:** [March 14, 2019, 11:14am UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/12 "2019-03-14T11:14:48Z")
> [@hunzas](#): > > might grind up some oats and other stuff and flog it off as a meal replacement next Add some coconut flour and call it keto-hurl Oh… that’s ready been done ---
**Author:** ![ChrisH0402](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/chrish0402/32/6542_2.png) [@ChrisH0402](https://discuss.huel.com/u/ChrisH0402)\ **Post date:** [March 14, 2019, 1:43pm UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/13 "2019-03-14T13:43:01Z")
Let me know when you’re hiring 🤣 ---
**Author:** ![Bee](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/bee/32/6693_2.png) [@Bee](https://discuss.huel.com/u/Bee)\ **Post date:** [March 14, 2019, 1:56pm UTC](https://discuss.huel.com/t/no-scoops-or-shaker/12995/14 "2019-03-14T13:56:55Z")
…and when the Hurl forum is up and running 😆🤪