# Only part order received **URL:** \ **Category:** Uncategorized\ **Created:** [July 27, 2021, 5:09pm UTC](https://discuss.huel.com/t/only-part-order-received/21571 "2021-07-27T17:09:56Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Chriswhardy](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@Chriswhardy](https://discuss.huel.com/u/Chriswhardy)\ **Post date:** [July 27, 2021, 5:09pm UTC](https://discuss.huel.com/t/only-part-order-received/21571/1 "2021-07-27T17:09:56Z")
Hi, I ordered vanilla and salted caramel huel but only received the vanilla one. I did get my free shaker and scoops but there’s also no sign of the free t-shirt I was offered. I appear to have been conned. Anyone else had this problem? ---
**Author:** ![Chriswhardy](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@Chriswhardy](https://discuss.huel.com/u/Chriswhardy)\ **Post date:** [July 27, 2021, 5:36pm UTC](https://discuss.huel.com/t/only-part-order-received/21571/2 "2021-07-27T17:36:39Z")
Just realised that DPD have re-sealed my box so it’s clear that my order has been open and my missing items have been taken from it. No explanation from DPD. I do wish companies wouldn’t brand there boxes so people know what’s inside. ![image](https://us1.discourse-cdn.com/flex020/uploads/huel/original/2X/0/01e548c8dfb311b7b4c21eb20358b2cb975feec0.jpeg) ---
**Author:** ![hunzas](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/hunzas/32/8275_2.png) [@hunzas](https://discuss.huel.com/u/hunzas)\ **Post date:** [July 27, 2021, 10:23pm UTC](https://discuss.huel.com/t/only-part-order-received/21571/3 "2021-07-27T22:23:39Z")
Hopefully someone will resolve the problem and darn your socks for you as well ---
**Author:** ![Indigo](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/indigo/32/8157_2.png) [@Indigo](https://discuss.huel.com/u/Indigo)\ **Post date:** [July 27, 2021, 10:55pm UTC](https://discuss.huel.com/t/only-part-order-received/21571/4 "2021-07-27T22:55:59Z")
> [@Chriswhardy](#): > > appear to have been conned. Slight jump to conclusions especially with a taped up box. ---
**Author:** ![Chriswhardy](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@Chriswhardy](https://discuss.huel.com/u/Chriswhardy)\ **Post date:** [July 27, 2021, 11:33pm UTC](https://discuss.huel.com/t/only-part-order-received/21571/5 "2021-07-27T23:33:19Z")
I will take your humerus advice and let my kind neighbours who took in the parcel know 👍 ---
**Author:** ![Chriswhardy](https://avatars.discourse-cdn.com/v4/letter/c/3d9bf3/32.png) [@Chriswhardy](https://discuss.huel.com/u/Chriswhardy)\ **Post date:** [July 27, 2021, 11:34pm UTC](https://discuss.huel.com/t/only-part-order-received/21571/6 "2021-07-27T23:34:44Z")
Still a con if you pay for something and don’t receive it due to the only delivery method available for the products ---
**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\ **Post date:** [July 28, 2021, 7:48am UTC](https://discuss.huel.com/t/only-part-order-received/21571/7 "2021-07-28T07:48:40Z")
Please email [team@huel.com](mailto:team@huel.com) with this issue. As per the [Rules of the Forum](https://discuss.huel.com/faq) # **If you have a question about an order, delivery or upcoming deliveries then it is best for you to email [team@huel.com](mailto:team@huel.com), contact us on Live Chat, or our social channels** You will be put in touch with our amazing customer service team who will be able to resolve your issue faster than any post to the forum will. The purpose of the forum is to have great conversations and polite debate about Huel topics. This is also in the first pinned post when you join and in the welcome email. > [@uk Welcome to the UK and Global Huel Forum!](https://discuss.huel.com/t/welcome-to-the-uk-and-global-huel-forum/9823): > > Hi there! Thanks for joining the Global Huel Forum, and welcome! The purpose of the forum is to have great conversations and polite debate about Huel topics. If you have a question about an order, delivery or upcoming deliveries then it is best for you to email [team@huel.com](mailto:team@huel.com), contact us on Live Chat, or our social channels You will be put in touch with our amazing customer service team who will be able to resolve your issue faster than any post to the forum will. The purpose of the forum is… ---
**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\ **Post date:** [July 28, 2021, 7:48am UTC](https://discuss.huel.com/t/only-part-order-received/21571/8 "2021-07-28T07:48:45Z")