Like many others, I am unable to get a reply on my email. Email is the only contact option I can find.
I received an AI response, and then no reaction for several days.
My order (#802007-EU) arrived damaged. Several products inside, exploded. There was no protection material in the box to protect them. So the box was full of powder.
Can an actual human being have a look and advise? I think at this point, I would prefer a refund. Not sure I have much trust anymore moving forward. If I cannot even get a person to have a look and reply.
@Mark_Huel Apologies.. tagging you directly, since you’ve been replying to other similar posts. I’d like to just have this resolved really.
Still no reaction on my original ticket or replies to my follow-up. Not even automated responses.
Team might be swamped, I understand. But that’s not really being made clear.
Also, I don’t see this as a fast track to some help. But it’s been a week without any indication of activity. Also in this case, the packaging is damaged with food contents inside. I was holding onto it, in case I needed to provide additional information or pictures. But that’s not ideal either.