I just experienced my first ever issue with a Huel order. Nothing to do with Huel, they sent my order on time. It was DPD, who delivered a very badly squashed and torn box with half the contents missing. It literally looked like an elephant had been tap dancing on it! I would expect that sort of thing with Yodel, not DPD, guess I was just unlucky this time.
They say a test of how good a company is, is by how well they fix things when something goes wrong, and Huel just scored full marks.
I sent photo’s of what I received straight after I took delivery to email@example.com and then phoned customer service. A super friendly person called Ella listened to what had happened, found the email I had sent, and without any hassle whatsoever re-sent the order. It arrived quickly (and not squished and half the contents missing).
Well done Huel, and thanks for providing excellent customer service as well as excellent products