Parcel mix up - Digital Assistant 'closing conversation' before I even speak to someone

There has been a mix up by DPD and I’ve been given a box of shoes instead of the Huel.

Tried with the digital assistant, it keeps asking me for the same information even though I was sending it every time. It couldn’t do anymore so said to reply ‘speak to a person’ which I did. Now it’s saying the conversation has been closed before I even got to speak to anyone.

Feel like I’m trapped in an endless circle trying to get help and I’m not going to get this resolved.

Not good, sorry about this!

I’ve dropped you a DM so I can look into this for you.

Thank you