# Problem with subscriptions? **URL:** \ **Category:** Uncategorized\ **Created:** [August 18, 2022, 3:10pm UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637 "2022-08-18T15:10:09Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Phe123](https://avatars.discourse-cdn.com/v4/letter/p/a88e57/32.png) [@Phe123](https://discuss.huel.com/u/Phe123)\ **Post date:** [August 18, 2022, 3:10pm UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637/1 "2022-08-18T15:10:09Z")
I cancelled all of mine recently but have had five on the go since i started huel for various reasons. So i cancelled last two as wanted to change over my payment details for the orders. This was couple weeks ago. I therefore had no active subscriptions. Just logged in now to set one up for bundle and it shows all 5 even though some were deleted months ago. Guessing its a glitch? I did try click into them but it just went to a blank screen so couldnt even cancel them again. Anyone had this issue? Just for clarity on upcoming deliveries it says none so guess not active but it’s rather odd. ---
**Author:** ![Phe123](https://avatars.discourse-cdn.com/v4/letter/p/a88e57/32.png) [@Phe123](https://discuss.huel.com/u/Phe123)\ **Post date:** [August 18, 2022, 3:21pm UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637/2 "2022-08-18T15:21:26Z")
Just deleted history and cookies on phone and it now says no active subscriptions found. Very odd. ---
**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\ **Post date:** [August 19, 2022, 12:51am UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637/3 "2022-08-19T00:51:43Z")
Sounds really bizarre. Thanks for raising, @Charlotte_Huel any thoughts why this is happening? If anyone else has experienced this then let us know. Obviously if you just pause them then we want to keep the subscriptions in your account so you can restart them at your convenience, but this is different. ---
**Author:** ![Charlotte\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/charlotte_huel/32/10962_2.png) [@Charlotte\_Huel](https://discuss.huel.com/u/Charlotte_Huel)\ **Post date:** [August 19, 2022, 10:29am UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637/4 "2022-08-19T10:29:51Z")
Oh that’s odd! this isn’t a known issue that I’m aware of, so it’s worth reaching out to our customer experience team to double-check these have been cancelled at [team@huel.com](mailto:team@huel.com). I’m sorry about this, I’ll ensure our technical team is looking into this in the meantime. ---
**Author:** ![rami](https://avatars.discourse-cdn.com/v4/letter/r/9d8465/32.png) [@rami](https://discuss.huel.com/u/rami)\ **Post date:** [August 19, 2022, 1:00pm UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637/5 "2022-08-19T13:00:36Z")
@Tim_Huel@Charlotte_Huel My subscription and deliveries pages also seem very buggy. I logged in to amend my bundle for next week and there were more items in my bundle than Iast time that I edited it a few weeks ago. I knocked it back down to 2 powders , 4 H&S, and 1 box of protein bars, but when I looked at my updated bundle it showed 5 powders, 5 H&S and 2 boxes of bars. It looks like a bug with previous items sticking around every time you edit. Continued: I have edited my bundle again today to swap a flavour and when I look at my subscription / upcoming delivery page it displays things like Huel Hot & Savoury Your Bundle Subscription 1x Chick’n & Mushroom Pasta 1x Cajun Pasta 1x Mac & Cheeze 1x Thai Green Curry 1x Pasta Bolognese 1x Pasta Bolognese 1x Mac & Cheeze 1x Cajun Pasta 1x Chick’n & Mushroom Pasta 1x Chick’n & Mushroom Pasta 1x Cajun Pasta 1x Mac & Cheeze 1x Pasta Bolognese Many repeated items and things that I didn’t order today like the TGC (which I did have in my last order but have just tried to remove for this month’s), the subscription page is the same. My upcoming delivery shows 23 items with a price of £493.05 when it should in reality be 7 items at ~£150 The updated subscription email, however, did show the correct items and correct amounts. Further edit just to clarify that this is persistent across multiple browsers on seperate machines / devices and so is not browser cookie / cache related. ---
**Author:** ![Phe123](https://avatars.discourse-cdn.com/v4/letter/p/a88e57/32.png) [@Phe123](https://discuss.huel.com/u/Phe123)\ **Post date:** [August 19, 2022, 1:15pm UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637/6 "2022-08-19T13:15:17Z")
My new order came today. All old subscriptions now gone just the new one. ---
**Author:** ![rami](https://avatars.discourse-cdn.com/v4/letter/r/9d8465/32.png) [@rami](https://discuss.huel.com/u/rami)\ **Post date:** [August 20, 2022, 11:20pm UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637/7 "2022-08-20T23:20:59Z")
I received my reminder email today and it indeed shows the 20+ repeated items at over £400, not the 7 that I ordered. This needs looking at, surely other people are having problems with this? ---
**Author:** ![Charlotte\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/charlotte_huel/32/10962_2.png) [@Charlotte\_Huel](https://discuss.huel.com/u/Charlotte_Huel)\ **Post date:** [August 22, 2022, 10:42am UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637/8 "2022-08-22T10:42:00Z")
That’s very strange and definitely seems like a system glitch, I’ve heard a few other instances of this happening at the moment and our technical team has been looking into getting this fixed as soon as possible. To confirm the items in your order, please send across a recent order number so we can check this out for you on the back end and if you have any other issues, please do let us know. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/huel/original/2X/d/db5d841204005adb07642c1c8eb76a1f96476f3d.png) [@system](https://discuss.huel.com/u/system)\ **Post date:** [August 22, 2023, 10:42am UTC](https://discuss.huel.com/t/problem-with-subscriptions/23637/9 "2023-08-22T10:42:07Z")
Closed on August 22, 2023, 10:42am UTC This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.