# Service sucks! **URL:** \ **Category:** Uncategorized\ **Created:** [December 4, 2019, 9:42am UTC](https://discuss.huel.com/t/service-sucks/15947 "2019-12-04T09:42:00Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Joel](https://avatars.discourse-cdn.com/v4/letter/j/b9bd4f/32.png) [@Joel](https://discuss.huel.com/u/Joel)\ **Post date:** [December 4, 2019, 9:42am UTC](https://discuss.huel.com/t/service-sucks/15947/1 "2019-12-04T09:42:00Z")
I’ve been a BIG fan of Huel and even recommending to everyone I know, I till now. I decided to become a subscriber, and that’s when things changed. My order was placed, money has been taken but now 8 days later, no product, no email about shipment, nothing. I’ve sent about 6 emails since last week and not even once have the replied. I don’t know what more to do. This is so frustrating and since I can’t call anyone, I just have to rely on sending more emails which will continue to be ignored. Thanks Huel! ---
**Author:** ![Phil\_C](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/phil_c/32/8494_2.png) [@Phil\_C](https://discuss.huel.com/u/Phil_C)\ **Post date:** [December 4, 2019, 9:44am UTC](https://discuss.huel.com/t/service-sucks/15947/2 "2019-12-04T09:44:31Z")
> [@Joel](#): > > since I can’t call anyone Because? there is a contact number on the main website of 01296 678516 as well as a live chat feature ---
**Author:** ![Joel](https://avatars.discourse-cdn.com/v4/letter/j/b9bd4f/32.png) [@Joel](https://discuss.huel.com/u/Joel)\ **Post date:** [December 4, 2019, 9:51am UTC](https://discuss.huel.com/t/service-sucks/15947/3 "2019-12-04T09:51:51Z")
> [@Phil\_C](#): > > 01296 678516 I tried that number but with no result unfortunately ---
**Author:** ![Kittykate81](https://avatars.discourse-cdn.com/v4/letter/k/c68b51/32.png) [@Kittykate81](https://discuss.huel.com/u/Kittykate81)\ **Post date:** [December 4, 2019, 9:52am UTC](https://discuss.huel.com/t/service-sucks/15947/4 "2019-12-04T09:52:41Z")
Ring them, I’ve experienced the best customer care ever from Huel, can’t fault it ---
**Author:** ![hunzas](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/hunzas/32/8275_2.png) [@hunzas](https://discuss.huel.com/u/hunzas)\ **Post date:** [December 4, 2019, 10:12am UTC](https://discuss.huel.com/t/service-sucks/15947/5 "2019-12-04T10:12:08Z")
> [@Joel](#): > > I tried that number but with no result I think they are all hiding from the placard wielding vegan ayatollahs after yesterday’s announcement. I hear Mr. Broccoli is already picketing the Huel office. I read it in the Daily Raymondcal. ---
**Author:** ![Danda](https://avatars.discourse-cdn.com/v4/letter/d/b19c9b/32.png) [@Danda](https://discuss.huel.com/u/Danda)\ **Post date:** [December 4, 2019, 12:33pm UTC](https://discuss.huel.com/t/service-sucks/15947/6 "2019-12-04T12:33:09Z")
Same here. Ten days and no delivery. Emailed multiple times and no response. If it ever does arrive I will be away now. ---
**Author:** ![Ian42](https://avatars.discourse-cdn.com/v4/letter/i/6f9a4e/32.png) [@Ian42](https://discuss.huel.com/u/Ian42)\ **Post date:** [December 4, 2019, 12:36pm UTC](https://discuss.huel.com/t/service-sucks/15947/7 "2019-12-04T12:36:39Z")
Try the live chat see the symbol in my photo bottom right hand corner ![chrome](https://us1.discourse-cdn.com/flex020/uploads/huel/original/2X/f/f761424f20658a15e2842e468f53aca36d16d4c8.jpeg) ---
**Author:** ![Joel](https://avatars.discourse-cdn.com/v4/letter/j/b9bd4f/32.png) [@Joel](https://discuss.huel.com/u/Joel)\ **Post date:** [December 4, 2019, 12:52pm UTC](https://discuss.huel.com/t/service-sucks/15947/8 "2019-12-04T12:52:17Z")
Thanks everyone for the replies and tips! Much appreciated! The chat is not available in my country it seems, only the US site has a chat (what I can understand) BUT I just got a reply from the team, there were some technical problems on their part apparently, and the order will be re shipped. So this isn’t optimal but to be fair they now have at least replied. Thanks again everyone! ---
**Author:** ![Bee](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/bee/32/6693_2.png) [@Bee](https://discuss.huel.com/u/Bee)\ **Post date:** [December 4, 2019, 1:22pm UTC](https://discuss.huel.com/t/service-sucks/15947/9 "2019-12-04T13:22:10Z")
> [@Joel](#): > > only the US site has a chat The UK site has live chat too ---
**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\ **Post date:** [December 4, 2019, 2:38pm UTC](https://discuss.huel.com/t/service-sucks/15947/10 "2019-12-04T14:38:28Z")
So sorry for the delay Joel. Glad to hear your order has been reshipped. ---
**Author:** ![Danda](https://avatars.discourse-cdn.com/v4/letter/d/b19c9b/32.png) [@Danda](https://discuss.huel.com/u/Danda)\ **Post date:** [December 4, 2019, 3:45pm UTC](https://discuss.huel.com/t/service-sucks/15947/11 "2019-12-04T15:45:28Z")
Any chance of anyone getting back to me on my order? Ten days still nothing **Order:** #75158-EU