# Singles item missing and UK redirect **URL:** \ **Category:** Feedback\ **Created:** [November 12, 2024, 7:46pm UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314 "2024-11-12T19:46:45Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Simon\_Lewis](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/simon_lewis/32/3014_2.png) [@Simon\_Lewis](https://discuss.huel.com/u/Simon_Lewis)\ **Post date:** [November 12, 2024, 7:46pm UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/1 "2024-11-12T19:46:45Z")
This seems like a bug, but my W10 laptop can navigate to [uk.huel.com](http://uk.huel.com) using edge but if I use chrome on that laptop or on my android mobile device or either edge or chrome on my W10 pc, I cannot and I am redirected to [shop.uk.huel.com](http://shop.uk.huel.com) instead. It appears that on this redirected site, the singles option is missing - the option where you can add an individual item like a single instant pot or a single RTD and not a whole pack. ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [November 13, 2024, 12:05pm UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/2 "2024-11-13T12:05:24Z")
Hey Simon! As you might have seen we’re actually close to launching a brand-new, upgraded site that will be way more user-friendly and intuitive which is being shown to some users in this testing phase. (You can find our more on this thread here [Feedback to Huel Directors: It is time you built and hosted your own website - #15 by Mark\_Huel](https://discuss.huel.com/t/feedback-to-huel-directors-it-is-time-you-built-and-hosted-your-own-website/26271/15)) As part of this build, we have removed all minimum barriers to order, so you don’t have to buy a minimum quantity of products, or spend a certain amount to be able to check out (we have kept our free shipping thresholds as most other websites). One of the many changes we have made is moving the single samples to the checkout. So you will still be able to add single bottles of RTD, cans of Daily A-Z Vitamins/Energy +, and Complete Protein Bars to your order from the checkout page. Hope this answers your question ❤ ---
**Author:** ![hunzas](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/hunzas/32/8275_2.png) [@hunzas](https://discuss.huel.com/u/hunzas)\ **Post date:** [November 13, 2024, 9:22pm UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/3 "2024-11-13T21:22:15Z")
That sounds good, Mark. I find the current website to be totally user unfriendly. I had noticed the issue raised by Simon, last week but hadn’t bothered to try to work out the issue. I was trying to add a single of the new black strawberry and banana to my subscription. Really frustrating user experience ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [November 14, 2024, 9:45am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/4 "2024-11-14T09:45:18Z")
We’ve received a lot of feedback on our website in the past about it not being user-friendly so we are sure that these changes we make that experience a much better one! I understand that the adjustment can be strange so anything you are unsure or if you can’t find anything just give me a shout! ❤ ---
**Author:** ![tracy24582](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@tracy24582](https://discuss.huel.com/u/tracy24582)\ **Post date:** [November 18, 2024, 11:20pm UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/5 "2024-11-18T23:20:22Z")
Am I being dumb but I can find the singles options when I am on the website on laptop, but on mobile site I cannot find it anywhere?? ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [November 19, 2024, 8:45am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/6 "2024-11-19T08:45:30Z")
Hey Tracy, not at all! It’s a new website so it takes some getting used to! > [@Mark\_Huel](#): > > One of the many changes we have made is moving the single samples to the checkout. So you will still be able to add single bottles of RTD, cans of Daily A-Z Vitamins/Energy +, and Complete Protein Bars to your order from the checkout page. So above is what I posted a little further up the thread and it should be the same case for using your mobile also. Can I ask have you got all the way to the check out page on your mobile? ---
**Author:** ![epicure](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/epicure/32/10516_2.png) [@epicure](https://discuss.huel.com/u/epicure)\ **Post date:** [November 19, 2024, 9:31am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/7 "2024-11-19T09:31:25Z")
Is the website experiencing any problems? I’m just trying to adjust my subscription and all is fine until I click ‘edit products’, and then it stops working. I get the spinning wheel of loading delay, which spins and spins and never loads. Have tried several times. No luck getting past the blockage. Is anyone else seeing same? Can it be checked? Is it just me? 😬 ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [November 19, 2024, 9:49am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/8 "2024-11-19T09:49:14Z")
I just tried it on my account and I seem to sail straight through with no issues! Can I ask the obvious questions of have you deleted cache and cookies etc? ---
**Author:** ![epicure](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/epicure/32/10516_2.png) [@epicure](https://discuss.huel.com/u/epicure)\ **Post date:** [November 19, 2024, 10:11am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/9 "2024-11-19T10:11:43Z")
Thanks for your quick reply Mark. Can I ask the stupid question: should I have deleted the cache & cookies, or should I not? I’ve just done so, and shut down and restarted, but still can’t get anything when I click ‘edit products’. ☹ ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [November 19, 2024, 10:24am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/10 "2024-11-19T10:24:44Z")
> [@epicure](#): > > Can I ask the stupid question: should I have deleted the cache & cookies, or should I not? So If a page isn’t loading for me it’s always my go-to advice to get started as sometimes it unlocks the page. This shouldn’t be happening. Can I ask what device and browser you are using so I can flag this internally? ---
**Author:** ![epicure](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/epicure/32/10516_2.png) [@epicure](https://discuss.huel.com/u/epicure)\ **Post date:** [November 19, 2024, 10:34am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/11 "2024-11-19T10:34:15Z")
… Windows 10 Pro and Microsoft Edge? Hope that’s the info needed. I find computers baffling but I’ve never had a problem accessing Huel before, and I haven’t changed anything on my system. Unless that cat’s been at it. 🤔 ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [November 19, 2024, 10:37am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/12 "2024-11-19T10:37:34Z")
The cat knows that Black Friday/Christmas is on the horizon and they want Pawsome deals. I’m sorry 😅 > [@epicure](#): > > … Windows 10 Pro and Microsoft Edge? Hope that’s the info needed. Leave it with me, I’m going to flag this internally and we’ll try and figure out what is going on. If anyone else is having this issue please can you let me know! ❤ ---
**Author:** ![epicure](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/epicure/32/10516_2.png) [@epicure](https://discuss.huel.com/u/epicure)\ **Post date:** [November 19, 2024, 11:08am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/13 "2024-11-19T11:08:29Z")
> [@Mark\_Huel](#): > > The cat knows that Black Friday/Christmas is on the horizon and they want Pawsome deals 🤣 black cat Friday indeed! 🖤 ---
**Author:** ![epicure](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/epicure/32/10516_2.png) [@epicure](https://discuss.huel.com/u/epicure)\ **Post date:** [November 19, 2024, 11:23am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/14 "2024-11-19T11:23:15Z")
Sorry, another idiot question… should I be able to access my account on a smartphone, same sign-in details? I can’t do that, it won’t recognise my username/password, instead it prompts me to open a new account. 😳 ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [November 19, 2024, 11:40am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/15 "2024-11-19T11:40:52Z")
Wow, all the problems today! Have you made an account previously? 👀 ---
**Author:** ![epicure](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/epicure/32/10516_2.png) [@epicure](https://discuss.huel.com/u/epicure)\ **Post date:** [November 19, 2024, 11:45am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/16 "2024-11-19T11:45:07Z")
I’ve had the same account since 2021. It’s always worked fine since then, although I can’t remember if I’ve accessed it on my phone before now, usually always via pc. I just thought the phone might work where the pc is failing, but no luck. The former won’t recognise my details, the latter will let me in, but won’t let me edit my subscription. I must’ve been naughty. ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [November 19, 2024, 11:58am UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/17 "2024-11-19T11:58:30Z")
Strange. Have you done the forgot password just to see if maybe you are putting the incorrect details in? ---
**Author:** ![epicure](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/epicure/32/10516_2.png) [@epicure](https://discuss.huel.com/u/epicure)\ **Post date:** [November 19, 2024, 12:29pm UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/18 "2024-11-19T12:29:30Z")
The password is correct, it’s the same one that gets me into the website on my pc. But I can live without smartphone access, I just want to get ‘edit products’ to let me in when I’m logged into my account via pc. I wonder if it’s just me, or maybe could it be the same issue that PaulBradley is getting? [Subscription changes - Feedback - Huel](https://discuss.huel.com/t/subscription-changes/26324) (I could also change the date of delivery if I wanted to, just not the products. same as Paul) ---
**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\ **Post date:** [November 19, 2024, 12:33pm UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/19 "2024-11-19T12:33:25Z")
That was my thinking. Would you mind dropping us an email at [team@huel.com](mailto:team@huel.com) but FAO Mark and I’ll look into this further for you! ---
**Author:** ![epicure](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/epicure/32/10516_2.png) [@epicure](https://discuss.huel.com/u/epicure)\ **Post date:** [November 19, 2024, 12:37pm UTC](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314/20 "2024-11-19T12:37:33Z")
Will do. Thanks Mark. [Next page](https://discuss.huel.com/t/singles-item-missing-and-uk-redirect/26314.md?page=2)