I was surprised I had to pay for the delivery even when ordering for 175 pounds of product. most Internet websites have a business model that includes free delivery after certain amount.
I was also surprised to see that there were absolutely no explanation in french when I wanted to share the information with my family. This is my main comment, a lot of people don’t speak english and it’s a tiny investment compared to the number of targets it unlocks.
You should think about adding the possibility to mix the order when ordering a 4 weeks (I added a comment saying I wanted 50/50 vanilla and unflavoured, i hope it will be considered).
There is free delivery, included in any order, unfortunatly only for UK mainland orders. Scales of economy mean they can’t really afford to offer free european delivery (As Huel does weigh a fair ammount!) just yet.
Again, at this stage Huel is mainly UK based, with european shipping an option. Maybe later on having translations on the website might be a good idea! ( I’m sure @Julian has it in his business plan! ).
Yes, Julian has stated you can mix orders, the comment box is the right location for that, if it doesn’t come through as a mixed order give @julian a direct message on here, he’s really good at sorting any issues out quickly!
@welwynd Hi @joachimB I understand that there isn’t any product info in French - I will look into doing some translation if I have time. What would the most essential bits to have in French be in your opinion? Thanks, Sophie.
@joachimB thank you for choosing Huel and thank you for the feedback.
We now deliver to all of Europe and some countries outside Europe, e.g. Hong Kong, China, Russia. To offer free deliver to everyone is possible but the price would need to go up for everyone which seems unfair.
Languages are another tricky thing to get right, we have customers from over 25 countries, most with their own language. I will look into a translation tool / app but as you know those can be average at best.
Mixing vanilla and unflavoured in close, about 2 weeks away.