# Subscription re-enabled without my interaction

**URL:** <https://discuss.huel.com/t/subscription-re-enabled-without-my-interaction/27373>\
**Category:** General Chat\
**Created:** [February 25, 2026, 6:21pm UTC](https://discuss.huel.com/t/subscription-re-enabled-without-my-interaction/27373 "2026-02-25T18:21:02Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Anything3808](https://avatars.discourse-cdn.com/v4/letter/a/8edcca/32.png) [@Anything3808](https://discuss.huel.com/u/Anything3808)\
**Post date:** [February 25, 2026, 6:21pm UTC](https://discuss.huel.com/t/subscription-re-enabled-without-my-interaction/27373/1 "2026-02-25T18:21:02Z")

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I used Huel for years, my last order was July 2024. I cancelled my subscription and moved away from all the meal replacement stuff in general. This morning I get an email that my order is being processed. I haven’t logged into the site in well over a year. Not only is an order being processed but it is coming with a Huel bottle, welcome guide, scoops, and 2 black bags (chocolate and vanilla). Even when my subscription was active this was not my order. It is also strange that I am getting a welcome order when I was using it for years. I have contacted support with no response. If there is someone on here who can fix this I would appreciate it.

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**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\
**Post date:** [February 26, 2026, 8:43am UTC](https://discuss.huel.com/t/subscription-re-enabled-without-my-interaction/27373/3 "2026-02-26T08:43:24Z")

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Hey!

This certainly doesn’t sound right, sorry about this.

Can you please drop us an email to [team@huel.com](mailto:team@huel.com) so we can look into this for you.

Thank you