# Undelivered product - no answer from support

**URL:** <https://discuss.huel.com/t/undelivered-product-no-answer-from-support/27605>\
**Category:** Experiences\
**Created:** [July 17, 2026, 9:41am UTC](https://discuss.huel.com/t/undelivered-product-no-answer-from-support/27605 "2026-07-17T09:41:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![leclemenceau](https://avatars.discourse-cdn.com/v4/letter/l/9f8e36/32.png) [@leclemenceau](https://discuss.huel.com/u/leclemenceau)\
**Post date:** [July 17, 2026, 9:41am UTC](https://discuss.huel.com/t/undelivered-product-no-answer-from-support/27605/1 "2026-07-17T09:41:12Z")

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Hi Huel,

I ordered for 91€ on the 3rd of July and my order is marked as shipped. I haven’t received a tracking number yet but my money is gone.

The command number is #785234-EU

I wrote multiple times to the support team at [fr@help.huel.com](mailto:fr@help.huel.com) without an answer.

Could you help me please ?

Thanks in advance.

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<div class="post-metadata">

**Author:** ![Mark\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/mark_huel/32/11839_2.png) [@Mark\_Huel](https://discuss.huel.com/u/Mark_Huel)\
**Post date:** [July 17, 2026, 3:02pm UTC](https://discuss.huel.com/t/undelivered-product-no-answer-from-support/27605/2 "2026-07-17T15:02:47Z")

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> [@leclemenceau](#):
>
> #785234-EU

Sorry you’ve not received a response yet, as you might have see the CX team are working hard to get back to people as soon as they can so please bear with them.

I have your order number so have flagged this to the team to get this looked into and resolved.