UPS/Sweden


#1

Hi

I don’t like dealing with UPS as they have a bad reputation in Sweden for good reason as they’re incredibly rude customer service and lack flexability. Is there any chance you could maybe hire DHL to do the shipping between Germany and Sweden? Never had any issues with DHL


#2

Just commenting to say UPS suck in the UK too!


#3

Yeah, I agree. UPS in Sweden is cumbersome to deal with in most cases.
And as a e-retailer myself, DHL has been more cost effective too, for us at least. DPD from Germany and then PostNod within Sweden has been even better.


#4

Thanks for the feedback on this one. Obviously we are massively sorry that you have been subjected to some rude service by the couriers, not cool. Appreciate the various different options here, will pass them across to the ops team :+1:


#5

Same goes for UPS Netherlands… Third time that UPS managed to not bring a package to our home, but instead delivered it to a pick-up point that cannot be reached by car. Very inconvenient… And I am sure I was home and that they did not even try to deliver it at our door, since I have been working from home for quite some time now.
Please switch to DHL, or PostNL in the Netherlands!

BR, Johan


#6

Here in Italy they all suck, because deliveries are managed basically by the same local transport companies. Yesterday I even had an issue with the proprietary Amazon delivery service, which is usually perfect. But it’s funny because UPS is the one that suck less. :smiley: DHL, instead, is a nightmare. I had so many problems with them. One time I had to wait 2 weeks for a delivery, every evening a representative called me to know if I got the package (it was a funny woman, if I were boldier I would have ask her out lol). When the guy finally came, he told me “your road is difficult to find”. :joy: I told him to buy a GPS.

I think it really depends on the local services managing the service. UPS, DHL, … are just labels attached, they share the same rules. :slight_smile:
I really can’t wait for drones to take over the delivery business. :smiley: