# Why is My order taking so long

**URL:** <https://discuss.huel.com/t/why-is-my-order-taking-so-long/15522>\
**Category:** Uncategorized\
**Created:** [October 22, 2019, 2:25am UTC](https://discuss.huel.com/t/why-is-my-order-taking-so-long/15522 "2019-10-22T02:25:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Wong454](https://avatars.discourse-cdn.com/v4/letter/w/76d3ee/32.png) [@Wong454](https://discuss.huel.com/u/Wong454)\
**Post date:** [October 22, 2019, 2:25am UTC](https://discuss.huel.com/t/why-is-my-order-taking-so-long/15522/1 "2019-10-22T02:25:56Z")

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I am new huel customer from Ireland I ordered huel on 17 October and said not coming till 14 November 27 days what hell if no going take dis long I would have bought the product

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**Author:** ![David\_J](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/david_j/32/4324_2.png) [@David\_J](https://discuss.huel.com/u/David_J)\
**Post date:** [October 22, 2019, 5:55am UTC](https://discuss.huel.com/t/why-is-my-order-taking-so-long/15522/2 "2019-10-22T05:55:40Z")

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It sounds like you’ve set up a monthly subscription to Huel (which you would be able to cancel if you wanted!), rather than an actual purchase of Huel (or you have done both and the initial purchase confirmation email hasn’t sent - see [First order confusion](https://discuss.huel.com/t/first-order-confusion/15493) for someone else who recently did the same). There’s no reason why a simple delivery of Huel would take 27 days.

Best to email Huel’s customer service [team@huel.com](mailto:team@huel.com) or call them 01296 678516 - or maybe @Tim_Huel can help.

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**Author:** ![Chrisette](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/chrisette/32/7756_2.png) [@Chrisette](https://discuss.huel.com/u/Chrisette)\
**Post date:** [October 22, 2019, 6:01am UTC](https://discuss.huel.com/t/why-is-my-order-taking-so-long/15522/3 "2019-10-22T06:01:12Z")

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Please check under your Order History, not Subscriptions page.

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**Author:** ![Phil\_C](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/phil_c/32/8494_2.png) [@Phil\_C](https://discuss.huel.com/u/Phil_C)\
**Post date:** [October 22, 2019, 6:14am UTC](https://discuss.huel.com/t/why-is-my-order-taking-so-long/15522/4 "2019-10-22T06:14:05Z")

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> [@Wong454](#):
>
> said not coming till 14 November 27 days

as others have said it seems you’ve set up a 4 weekly subscription so that date is the next queued subscription after what will be the initial delivery which you should get a despatch notification for. Just so you are aware - because the subscription is 4 weekly the date will change month to month so if you want to be on the same day every month you can change it to monthly instead of 4 weekly.

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**Author:** ![Tim\_Huel](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.huel.com/tim_huel/32/11195_2.png) [@Tim\_Huel](https://discuss.huel.com/u/Tim_Huel)\
**Post date:** [October 22, 2019, 7:42am UTC](https://discuss.huel.com/t/why-is-my-order-taking-so-long/15522/5 "2019-10-22T07:42:31Z")

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Echo what others have said, that’s your _next_ order you’re seeing on your subscription (this is being changed for future account versions). Your order should be delivered today.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/huel/original/2X/8/859c87d9cfd99f33c5700217573c1a2e33dd273a.png)

If you didn’t mean to sign up for a subscription, then you can go into your account and cancel this anytime.