A complaint

My answers have not yet been answered.
I still miss an answer pertaining to the contents.
If someone from Huel with adequate expertise can be courteous to answer that would be greatly appreciated likewise by me and the community here at Huel.

  • As there is a snack variant in solid form of the powder 3.1 and the Black edition respetively called bars and complete protein bars which resemble the RTD, could you shed some light and clarify for us how you are working towards a bulk variant of the bars(the solid food line-up of Huel) and try to bring down the price to match the powder 3.1 and BE.

  • Could you make a statement of commitment in which you make clear that you are working towards realising this commodity which many Huel-consumers have made a request for and mentioned is lacking to the original line-up of the brand?

  • Can you provide us with an approximate release date for this highly requested product for which there is edequate demand?

These are a few of the questions I want to be answered at the moment.

I like to offer my gratitude for answering

They are all in the pub. Drowning their sorrows. The forum takes it out of them.


They’ve probably lost the will to live.


Along with one or two others I imagine.


You’ve created two threads about very similar topics. I have spent my time in this thread, not New product suggestion, reading every single one of your lengthy messages several times to try and understand your messages.

I find it exceptionally rude that you have posted in both of them asking for someone with “adequate experience” to reply to you. The answers to your questions require a knowledge of Huel and our future intentions or access to that information, not any sort of technical knowledge I don’t posses.

I have been a full time employee at Huel since January 2016, 7 months after Huel launched, and have spent well over 1000 hours of that on this forum. While I can’t possibly know everything at Huel off the top of my head, I of course have access to all that information. When there is a question I do not know the answer to I go and find the answer with the right team and share as much of that answer as I can.

But as I said, the answers to your questions do not require such knowledge.


This is not being worked on.


This is the same question as 1. We are not working on the product that you want.


We are not working on the product that you want.

I would highly recommend that you also exercise politeness in asking too. It would be very wise to treat the moderators and admins on this forum with respect as well as your fellow Hueligan.

If you have a question that you only want to be answered or engaged with by the Huel team, the forum is not the place. ‘Forum’, by definition, is where ideas are exchanged with people. Therefore others here are welcome and actively encouraged to engage.

For a question which is only meant for Huel employees you should reach out to our customer experience team on team@huel.com, Facebook messenger, Instagram Direct Mail, Twitter, WhatsApp or telephone.


Interpolo wants a Huel bar the size of a house brick it seems.


Why not?

You can obviously get a can of coca cola or pepsi in 33cl and the price/ml would be super high but you get the convenience of a small container and easy carrying when outside.
However coca cola has a variety of sizes and the greater the size the lower the price/ml hence for home usage people would opt for >1.5L bottles as it is far cheaper.
Asking different sizes is not something novel or a different niche.
Just like the powder 3.1 and Black Edition are bulk and you have the RTD why should there not be a bulk version of the bars and complete protein bars?

A liquid where you can just screw on a top and put it back in the cupboard is an entirely different concept. You are essentially asking for a malt loaf Huel bar that you can cut off how much you want with a knife and keep the rest in a container or wrap it up and keep it in the kitchen. It’s a ridiculous idea, the marketing for it would be laughable, and the concept for it goes against the very purpose the bar was created in the first place - convenient quick nutrition on the go.

The nutritional profile of the bar is not designed to be consumed on any more than a snack basis. To turn the powder into a solid compromises have to be made in the nutritional profile. The bar is 15x higher in sugar than the powder for one example and that’s because sugar acts as a binding agent to hold the ingredients together. Creating a 2000kcal Huel bar loaf apart from being completely unpractical would send out the wrong message to customers that you can consume as much bar as you want and still hit ideal macros and micros.

1 Like

On two different threads I have shared some ideas on how this can be accomplished, I recommend you to check them out.
However I never suggested a loaf, you did mockingly therefore I went along with it.
The product development is something for the Huel team. Also you do not buy a cup of rice but a whole bag in differing sizes.
It is just meant as an analogy, you can look up an article on what that is.

You put the anal in analogy.


Going back to the example of sugar, I think if they could create a solid version of the product without a 15x increase in the amount of sugar required they would have done so already with the bar currently on sale which is one of the core products.

Thanks for your recommendation but I’ll pass on wasting the rest of my evening reading your inflated waffly posts just to conclude that a) there are already 2 ranges of solid Huel products and b) large format loaf style bars or kibble sized pieces don’t change the reality of what has to happen to create a solid version of the powder so whether a loaf or a small teddy bear shaped size the nutritional profile of it would not lend itself to be consumed on a 2000kcal basis.


Just to add, there did used to be a Huel granola cereal but it was discontinued due to poor sales.

I like to request a member of the Huel team with adequate experience and expertise to answer my queries.

Thank you very much

Could you not just, you know, buy some Oreo’s?

‘Base Bread’, only available in Japan though.

I swear, this dude is trolling. I can’t see anything more. Just stop feeding him and he’ll go somewhere else…


Hey, I presume you mean me. Tim’s much politer, and I have COVID, so I’ve been in better moods.

You don’t want a long reply from me, Tim has far and above the experience and expertise to answer your questions, as he has done. Tim and I talk outside of the forum and I step in when needed, I wasn’t needed here. I’d recommend apologising to him.

I’ve read through all 50 posts, there is nothing positive being contributed to the forum now. Please have a reread of the posts above before commenting again because if this continues we’ll lock the thread.


False. One thread is a product suggestion thread in which people can post product suggestions and which has happened. People have suggested their wants and that is what the thread is intented for.
The second thread is a complaint thread in which people can voice their complaints about Huel.
So, not the same.

Therefore I find it abuse of power, despotic and tyrannical to use your power in such a manner without having a clear understanding and this seems to be a manner in which Huel is trying to smother voices critical of their brand and do not accept everything for face value.

Yes, but to be frank you quite often misunderstood and did not read my messages properly, nor provided me with a proper and thorough answering as to why and at a few points seem(ed) keen to rather argue than answer. I will not go into the details of those in this post however if you like I can send a few examples.

Well it is not rude to ask for a Huel employee that has adequate experience and knowledge regarding this topic to answer my queries.
I do not wish to have someone that is not an employee respond to my queries as their answers do not hold any legitimacy as to why Huel did something nor explaining things only Huel could know of unless disclosed but looking at how I was often mocked and made fun and how people seemed to enjoy grouping up one a single person the best to do would be to single out a single person that has the adequate knowledge and experience regarding this to engage with.
And not engage with ill-mannered people and those taken by ill-speech


And there seems to be a misunderstanding when I referred to someone with adequate experience and someone that works in this field I meant a huel employee and not commonfolk, especially those that lack the proper manners.
So I never made remarks about you

Same point here, this is defensive behavior and jumping to the gun on assumptions and accusing me of things and eager to debate. Is it that wrong to ask for an employee and not commonfolk who make jakes about drugs and backpassages and try to find every opportunity possible to agitate someone?

Again, another answer which is not properly answered. You are keen to go in lengths and jump to the gun on off-topic points however when it comes to actual queries that have weight you provide us with such a meager answer.
A proper answer would be rightful.

Not the same question, I was asking about future plans not current ones.

I would greatly appreciate it if you were polite as well and did make assumptions and accused me of things of which I am innocent and take the time to provide me with a proper answer and not one word answers, and not be hypocritical and censur, carefully read I did not mention censor, those that engage in mockery and ill-speech.

The forum is the right place and this is exactly what I meant Huel is actively trying to censor this forum and refer those that are critical to the backdoor entrance where no one will be able to see their answer and they will not feel the same inclination to provide a proper answer.
Indeed, it is a forum in which people can ask employees for a proper and adequate response and have this information visible to the greater public.

Exactly the same thing. Refer them to the backdoor in order that their faults and negative points remain hidden and that it does not create public dissatisfaction.

On the contratory, an apology from Huel would be appropriate here and again the same dictatorish behavior of a company that censors voices that they do not like, provides lacking answers, seems keen on debating and jumping the gun on assumptions. And never censur those that were vulgar and grouped on someone.
You do not treat your customers in this way and have the audacity to request for an apology is insane.

Douglas, I am sorry you haven’t got the answers you want. I honestly have no idea what you want me to answer (or someone else to answer, who has more “adequate experience”).

  1. You have asked if we are working towards a “bulk variant of the bars” and either the same, or different product to “bring down the price to match the powder” - the answer is unequivocally no we are not.

By telling you that answer I am not going to great lengths to jump the gun or go off-topic - that is the answer. There is nothing to add. No further detail to give you. That is the proper answer whether it disappoints you or not.

This is pedantic. We are not working on, or have plans to work on a “bulk variant of the bars” or any other analogy this might refer.

The forum is good place to ask the question. It is not a good place to request “commonfolk” to not reply so that you can have a direct report with a member of the Huel team (however underqualified they might be to answer your questions). The way to do this is to utilise the various contact information I have provided.

Please refer to the rules of the forum. Specifically under the ‘Keep It Tidy’ section for the reasoning for locking and merging previous posts.

Keeping the forum tidy is not tyrannical. You may disagree with the rules but those are the rules of the forum to make this a good place for everyone. Please follow them.


As a common folk I’d like to finish with: you put the dick in dictator.

Now go troll elsewhere.


You have not answered any relevant points in my text to Huel.
Since you do not like long posts I will make sure to keep the questions concise.
And again, I never made those allegations against you and I do understand that anyone can post.
However I believe that this needs to addressed publicly as brands often will go out of their way to avoid bad public image and improve once they are called out publicly.
Now having said that let’s focus on the actual important questions.

  1. Can you explain to me how, as you apparently claim, there is no demand for real non-liquid staple food that is economically priced at the same price as the powder 3.0 and the BE but apparently there is enough demand for an highly overpriced 3x more expensive €210,- vs ~€600,-

All I can think of is that Huel is just trying to rip off their customers and some people on here seem to be keen of that as they blindly protect everything zealously without much criticism.
There has heen Huel muesli in the past but it would make more sense to create something like a bulk package of the bars at the same price of the powders it would also prevent environmental impact as a single bar of 200 kcal, has very low calories and therefore manufacturing lots of these creates waste.
Just like how Huel is not changing their environmentally unfriendly packaging. Until they are forced to do so by law, 2025, and other brands were able to achieve this at this point already seems slacking especially with the branding image Huel has created for itself seems hypocritical.