Hi there, I have just opened my new bag of UU Powder and it tastes and smells quite different (I know the taste very well - drink 2 times a day for the last 3 years). Somehow rancid. Could you please check: Batch 13785 15:10 BBE 08/2020. Thanks. Peter
You’re better off emailing customer service
But I’ll tag @TimOfficialHuel in case he can help you tomorrow
Hey Peter, did you contact the customer experience team? So sorry to hear your Huel is tasting different. Just to clarify anything obvious - has the Huel has been stored and resealed correctly and nothing has changed in the way you’re making Huel (e.g. different water)?
Thank you for preempting the BBE and batch number. Could you also DM me your order number?
What I need you to do is send me the pouch of Huel. I know this is a pain, but it’s absolutely essential. I would say of the few people that report stuff that needs to be investigated we receive back about 50%. The Quality team cannot launch an investigation without the product.
- Post the pouch of Original back to us, with a note explaining who you are and where you have communicated with us . Please don’t just send the pouch back with no message, it will get lost as no one will know what it is in reference to. We will reimburse you for the postage of course.
The address is:
FAO Sarah Caton
Unit 6, Icknield Way Industrial Estate, Icknield Way, Tring HP23 4RN
Once we have that information we can start an investigation. Sorry for the inconvenience.