On August 1st, I purchased €176 worth of Huel products (5 bags of Black Edition). On August 5th, I received the delivery, but there were only three. Despite numerous emails to customer service, I haven’t received any response. I have cancelled my subscription and filed a claim with PayPal. Maybe someone will reply now. Otherwise, I’ll have to find an alternative product. It’s a pity, yours was great…
Thank you so much for your message, sorry no one has got back to you yet.
I have now flagged this to our CX team, someone will be in touch with you shortly.
Whether you’re human or AI, thanks Mark! Could you please tell me exactly how long ‘shortly’ is for you guys?
Shouldn’t too long now!
Just make sure you keep us posted.