Sorry for the long post. But I got to get this of my chest.
On May 19th I got an Email telling me “Your Huel subscription is set to renew on the 22nd of May”
On May 22nd Huel charged my PayPal account € 171,50 for my subscription (1 bag of Barry- 2 bags of Coffee-, 1 bag Mint Chocolate-, 2 bags of Vanilla- and 1 bag of Banana flavor)
I got a “Thank you for your order” mail the same day.
So far so good………
On May 25th I got a mail telling me “…order is ready to leave our fulfillment house and will be with you very soon. The majority of our orders places will be shipped in 3-5 business days.”
In the may was a link to the tracking information.
Tracking information said: “Prenotification received”
On the 28th of May I contacted Huel Customer Service. Asking them where my order is.
A Customer Experience Executive told me (on the 28th) “It will hopefully be delivered today or tomorrow.”
On the 30th of May I received a mail asking me “We’d love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received? Good, I’m satisfied or Bad, I’m unsatisfied”
I told them I was unsatisfied because I still didn’t get my order.
No response from Huel
On the 2nd of June mailed again asking about my order and telling them I am getting pissed because the order I paid for on the 22nd of May still did not arrive.
Within two hours I got a response from de same “Customer Experience Executive” telling me: “I have contacted our fulfilment centre for an update, and I will let you know when they reply.”
This was more than 18 hours ago (as I write this) No response yet…….
Today the 3rd of June I received 1 bag of Huel. Just one…… I ordered 7!
Is this normal?
I figured, when I renew my subscription, I will get my order in a few days. (give and take a day due to Covid-19) But it is almost two weeks…… And still just one bag not 7.