New user here. I ordered my first batch of Huel yesterday but have received the same email overnight.
I did however receive an email yesterday afternoon saying my order had despatched and when logging into my account the order status says the order is fulfilled.
So I’ve mailed them but no response as yet.
Gutted if they don’t arrive because I’m all fired up for starting my journey today!
Sorry for the confusion, and obviously we’re so sorry to you both and everyone else for the stock outage of Huel Powder as we know how much inconvenience this will cause.
The email you received confirming dispatch was incorrect as there was just overlap between us going out of stock and our fulfilment team marking orders as fulfilled – it was just human error, sorry for that. Any orders placed after 20:30 Sunday will not be fulfilled.
UK and EU orders will take 7 and 10 working days from your order date, respectively. We are due to start blending this week and orders will start to be dispatched w/c 12th November. Just so you know we are fully stocked of our Bars, Granola, and Flavour Boosts, it’s just Powder that is affected.
That’s right, we updated the website at 1030 on Monday with information on the out of stock. All customers have been emailed apologising and we’re working out a solution to make amends for all affected Huelers in the long term. It’s not a good situation but we’re working through it. To reiterate, we’re so sorry for the problems here.
Same here, I have only a couple of meals left and was counting on the delivery for tomorrow, right before some stressful days at work (I counted on Huel to alleviate the stress a bit and save time on the cooking/eating). Quite annoying to be honest. One would expect the subscription deliveries to be easily forecast and planned for.
I also wonder if there was not a better solution, e.g. split deliveries (max 1 bag now, rest of the order when there is availability) so that at least as many people as possible are unaffected.
Anyway, all in all is not a terrible thing (we just need to get back to cooking a bit more for a few days!) and hope you guys are back to speed as soon as possible.
My order is due to process on 13th Tim.
What if anything does this situation mean to me?
I’m down to about 1/3 of a bag of u/u and 1/2 of original vanilla, so 13th was going to be fine, but much beyond that and I’ll have run out.
I’ve just signed up for a new subscription but I have to say this does not inspire confidence. If this happens again, I 'm sure I’m not going to be the only one looking for an alternative. You shouldn’t need your customers to tell you that the business you are in has a direct effect on people’s daily lives.
New customer here. Decided to try Huel for the first time after using another brand for the past year. I ordered last Sunday evening. I didn’t even get an email telling me what was happening, nor did I get a reply to the email I sent to email@example.com. I had to find out through this forum. There’s also no option to just cancel the order since it shows as fulfilled.
You should have received an email about this, check your spam if you’ve not opened it. Your order won’t be fulfilled.
This was actually only correct for UK orders. Sorry for my confusion there.
Fingers crossed that we get everything sorted by then and that is currently the plan.
@lowan, @Gamilkar, @Edu, @CJTregear, @Beto - I can’t apologise more, we’re so sorry for the huge inconvenience this has caused. If we haven’t replied to your email it is only because we haven’t yet got to it, being out of stock issue has caused a huge amount of emails and we massively appreciate your patience.