Why does discuss.huel.com and discourse.huel.com exist?

Both are in english, but I can’t seem to see the reason for both boards to exist.

Can anyone enlighten me?

One US one UK?

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Yes. Discuss is UK. Discourse is US.

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It doesn’t make a lot of sense.

Discourse is the name of the software that runs the forum so I guess that is why the sub domain is named that way.

It would make more sense to have the following structure:

https://discuss.huel.com/uk
https://discuss.huel.com/us

You could then have

https://discuss.huel.com/

Which would then lead to a page that gives you a signpost to either the uk forum or uk or whatever other countries have the forum. Or you could do a country up lookup and auto direct to the correct forum.

Sorry, I do this for a living… :joy:

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Yeah I do this stuff for a living too what you say makes sense and will be better for SEO. I’m surprised that there’s no link between the shop and the forum and vice versa. If there is, it’s not obvious enough. For sales it’s great to showcase a forum like this so you feel informed. Also I was convinced here by reading posts to add one more bag and try other flavours but I had to go back to Google and find the site to do so.

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There are also no links between the two forums, and was very confused why I couldn’t login on discourse.huel.com when I knew I had a Huel forum user, and then I realised that I was on a wrong domain. Extremely confusing.

you also have forum.huel.com; if you are fluent in German :upside_down_face:

I agree that the organization makes little sense.

That’s it (and there’s also a German forum for Germany). Having a separate US forum might seem odd because of the shared language, but the recipe and product availability are different enough that sharing a forum could lead to confusion and/or disappointment.

Just look at all the discussions around ingredients, imagine any of those if no-one in the thread knew which recipe was actually being discussed.

It’s in the top nav next to my account, search, and the cart. Links back to the shop are in the forum on the black bar across the top of each page.

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The English forum was for the UK, the German forum for Germany. Having a separate US forum might seem odd because of the shared language but the recipe and product availability are different enough that sharing the forum could lead to confusion and/or disappointment.

Just look at all the discussions around ingredients, imagine any of those if no-one in the thread knew which recipe was actually being discussed.

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I think we need @Tim_Huel to intervene here. Organising these forums would be really helpful, especially to those who like to engage in multiple ones :smile:

I would be happy to give technical advice, although I would assume that the big boys at Huel HQ probably have that sorted :joy:

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Yes they have enough knowledge about SEO. As one of the founders is julian Hearn.


Julian Hearn is an internet entrepreneur, marketer, and dad from Aylesbury, England. He graduated from Bournemouth University with a BA (Hons) in 1996 and then went on to work in online marketing for 11 years for the likes of Tesco.com, Starbucks and Waitrose. He started his first internet business in 2008 with an initial £1500 investment, and within 18 months it attracted over 1 million monthly visits and was successfully sold within 3 years”

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@Tristan I can’t find a link to the shop from here though. I spend my time here rather than the shop. I’ve probably missed it! :joy:

I remember someone, I think Tim, saying that either the shop or the forum is run by a third party and this is why issues sometimes come up.

They are organised. One forum is specifically for the USA, one forum is for the UK and often more general conversation including our EU fulfilment and basically ROW. The USA offers totally different recipes/formulas, different couriers, has a different customer service team and different products. Everyone on this forum receives one set of products/service and everyone on the US forum receives another.

You can only access the USA forum through the US website, which defaults to the right country based on geolocation. The only way that US Huelers end up here and visa versa is by Google search or if they have manually toggled the website to be a different country.

Exactly.

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Ok @Tim_Huel, was just trying to be helpful. I appear to have been officially shot down.

Since there is definitely some confusion here I’ve done a few things to help this. The solution isn’t to migrate an entire forum onto this one. The forums are hosted by Discourse and are totally separate websites, whether it was possible initially to have discuss.huel .com/uk or /us I don’t know since I didn’t set them up. However, we are where we are and the below changes should help:

  1. I have created a glboally pinned topic here on this forum so that it is visible when you first access this forum:

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  1. I have then made the US global pin clear.

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  1. I have amended the welcome messages that are sent on both forums so that if you sign up and miss that globally pinned topic then you will see an email directing you elsewhere.

This is an example, the Global forum looks very similar

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Thoughts on this as a solution?

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I think it really helps with the pinned posts!

However it is still hard to know which board you are on if you are reading a thread, so maybe something could be done to the logo, but I am not sure if it matters that much.

Don’t mean to insult our friends over the pond, but you can certainly tell as soon as you’re on the American forum…

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Are all the posts about scoops?

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No, but they really seem to dislike you.

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