Cancel order and AI interaction

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So I’ve heard a lot of disquiet about the Huel bot and it not being very efficient.

This morning, I needed to cancel an order, even though the t&c say an order once placed cannot be cancelled

I contacted Huel, just spoke to the AI bot and explained the issue. It said it would pass to a human to process a refund.

I was a little sceptical, but half an hour ago I received an email from Magdalena (a human) who advised it had all been cancelled off and a refund processed. I also received a second email advising refund on its way.

Can’t fault that.

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Thanks Hunza! The team are trying super duper hard to help people as soon as they can so messages like this are appreciated!

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No problem. You guys always hear about people moaning, as they are more willing to post about discontent than happiness, but it’s worth hearing that not all experiences are bad.

I’m not great fan of AI interactions but that’s the way things are going. This week it’s been trying to book an appointment for a car MOT and my wife has been trying to get some results of blood tests from the local Dr surgery and both weren’t plain sailing

It’s the way things are going though…

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Hmmm :thinking: it could have been even more cost efficient though if the webshop software had just handled that cancelation instead of not allowing it. Al handling these request is not perse cheaper than a human handling this. Companies underestimate the cost for AI not to mention the human factor that humans like to talk to humans so they feel like their issues are being taken seriously.

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