This is the second month in a row where multiple huel bags I have received have been split open on the sides and the contents has spilled everywhere. Is anyone having similar issues? They claim that it’s the carrier’s fault - but I find that impossible to believe given the box is completely intact. I think their quality control is slipping enormously if they’re able to send out bags with extremely obvious splits in their sides, especially given this is happening so frequently now
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That’s not good nor acceptable!
Can you please drop us an email at team@huel.com so we can look into this for you and investigate this with the carrier.
Hey Mark, I’ve already messaged you on WhatsApp. Awaiting a response.
It happened again this month
Not good at all, sorry about this!
Can you let support know so we can look into this 
Understood, sorry about this!
Looking into your name and your situation (I think I’ve got this right) I’ve got someone on the case to look into this right away for you
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Interesting to find this, I’ve been a Huel user for..10 years? or so, and this is the first time I’ve had a packaging issue (as as OP). Support was great though and sent me a replacement box.