Split bag

1

Hello all, my x4 original bags arrived today - one had a split down the side. I weighed it and its coming in at 1773g - 3-4g less than the others so dust amounts that may have escaped.

Anyways my Q is, will quality be affected by this exposure to air? I don’t know when this happened, I imagine during transit (although the slit is quite hidden in the bag fold so maybe staff in storage didn’t notice, that’s my main concern if it’s been sat there a while, not sure how long product is in the bag, on a shelf and then shipped).

Shall I just try it in the morning and see how it goes? I’ve eaten far more questionably safe products in my time :smiley:

2

I would take a photo of the split and contact customer services, they’re normally fantastic and will probably sort something out.

3

I had the same issue, an unsealed bag, not from shipping but a manufacturing fault in the seal, powder escaping. I sent a photo and the batch number and customer services were great as always, sorted it out right away. .

4

Oh this isn’t good! It’s hard to say as you never know at what stage this bag was split. We can get this all sorted for you right away.

Can you please drop us an email at team@huel.com with the following

  • Order number
  • Batch details
  • Any photos of the damage

Once we’ve got this we can get this looked into and get you some fresh pouches :blush:

5

Thanks everyone for the responses. Ive passed all the details onto the Huel team :slightly_smiling_face:

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