Just wanted to share my recent experience regarding customer service.
Had my most recent delivery of Huel arrive last Friday and finally got around to opening it on Sunday afternoon. One of the bags had a small split from transit, so I sent an email to the team. I recieved a reply after only a few minutes, and a replacement bag was with me by Monday morning. Honestly I hadn’t even expected a reply to my email until business hours on monday, so great job Huel, it is much appreciated!