First-time Huel customer and still looking forward to trying the Huel product. The delivery was fast only three days to receive my vanilla powder. However, as a new customer to the Huel product, I was very disappointed that no starter kit (Shaker or scoop) was included. This should automatically be included for all new customers of the Huel product.
I had similar, called them up and next day had the shaker and a sample of the flavours as a gift for the inconvenience.
I had previously ordered the RTD as an idea of what to expect, liked it, so then ordered the vanilla powder - their system couldn’t differentiate between first order and first order of powder.
Got rectified next day though, so cant complain - good service in my opinion.