Huel Certification


#1

Hello everyone,

I’ve been a Huel consumer for 1 week and I like it a lot.
I found the website very well done and full of important information.

One of the reasons that led me to choose this product rather than other competitors is precisely the fact that behind the product there is a staff that takes care of various aspects and is not just a facade site.

But there is one thing that I did not like, all the certifications on the site at this link https://eu.huel.com/pages/food-safety-and-quality-controls are old, 2011, 2015, 2016 etc.
In addition the certification concerning Cocnuts MCTS is made by a Chinese institution.

I would feel safer about the quality of the ingredients if the certifications were updated more often and if the tests of the ingredients were carried out by laboratories with European standards.

Thank you for your time.


#2

Hi @Sukren

Thanks for raising this. The UK site is actually up-to-date, but for some reason the EU site hadn’t been updated with the UK copy so was showing ancient reports! This will be updated today and reports will be recent. Thanks for flagging this as we missed it!

Also, I’ve checked a couple of the reports and - although they are within 12 months - they could still do with more recent reports. So we’re requesting new lab tests today and the reports should be on the site in 3-4 weeks.

So, double thanks!


#3

Thank you for this feedback.

Regards


#4

Sorry but nothig is changed from this reply in the certificate section.
I made a check in UK and Italian section of the site.


#5

Hi @Sukren

What specifically are you referring to as the EU site has indeed been updaed following my post 3 weeks ago?


#6

Oats 2015 - https://cdn.shopify.com/s/files/1/0578/1097/files/Oats_pesticide_report.pdf?12157111846364623931

Pea Protein 2015 - https://cdn.shopify.com/s/files/1/0578/1097/files/Pea_Protein_Pesticide_Analysis.pdf?11285466212926459507

Rice Protein 2015 - https://cdn.shopify.com/s/files/1/0578/1097/files/Brown_Rice_pesticide_report.pdf?12157111846364623931

Flax Seeds 2015 - https://cdn.shopify.com/s/files/1/0578/1097/files/Flaxseed_pesticide_report.pdf?12157111846364623931

Coconuts MCTS from Chinese laboratory 2011 - https://cdn.shopify.com/s/files/1/0578/1097/files/Coconut_pesticide_report.pdf?1220855034845917719

Sunflower oil powder 2016 - https://cdn.shopify.com/s/files/1/0578/1097/files/Sunflower_Oil_Powder_Pesticide_Screen.pdf?14589070176479708709

Heavy Metal Analisys 2017 -https://cdn.shopify.com/s/files/1/0578/1097/files/Huel_Powder_v2.2_Heavy_Metals_Nov17.pdf?16695768511088697551

Melamine Test Pea Protein 2017 - https://cdn.shopify.com/s/files/1/0578/1097/files/Huel_Pea_Protein_Melamine_Analysis.pdf?5224835476843705263

Melamine Test Brown Rice Protein 2017 - https://cdn.shopify.com/s/files/1/0578/1097/files/Huel_Brown_Rice_Protein_Melamine_Analysis.pdf?8106999486085952512


#7

Hi @Sukren

Apologies, I missunderstood what you meant 3 weeks ago as, at that point, the EU page wasn’t in line with the UK page: it now is.

I will speak with the quality team and see if we can get these tests updated.

Thanks

James


#8

Ok thanks again.
I am worried a little bit the answer, if it is not possible to update those tests as it is possible to carry out quality checks on the production chain?

I hope the certifications are updated …


#9

I’m unsure if English is a native language for you but I don’t think James’ sentence was intended to be taken literally. “I’ll see if we can get something done” often means I’ll ask the relevant person to do something. It’s obviously technically possible because it was done originally.


#10

Hello Coup.

English is not my native language, I look confident.