This is a Huel parcel that has literally just been delivered and untouched by anyone other than the DPD delivery person. The quality of the boxes and the tape used to secure the boxes are getting worse and worse and worse…i know it’s easy to blame the delivery drivers but this has been going on for years and years so can something finally be done please?
That’s not accurate. Parcels are first collected (in this case by DPD) which will be manual loading of the vehicle. Then it’s manually unloaded onto a sorting conveyor system at the local depot to Huel. After sorting, it’s manually loaded onto another vehicle where it’s taken to a larger hub. Then it’s unloaded again, re-sorted and reloaded again and taken to your local depot. There it’s unloaded, re-sorted again and reloaded again onto the van which delivers it. Then it’s unloaded by the driver. And if it’s sorted incorrectly and ends up in the wrong place it’ll go through multiple more depot’s and hubs. So quite a few people end up handling the parcel and it covers quite a few miles in vans and lorry’s. I used to design parcel sortation systems a few years ago and have had the pleasure of seeing them in action and unfortunately not all personnel working there treat parcels with care. Baggage handlers at airports are worse though.
But anyway, the Huel boxes are double walled and seem fairly solid to me so if anything it’s just the tape needs beefing up or more of it needs to be applied but if someone along that journey has decided to use your box as a football there’s nothing really a sender can do about it.
This is what happens when you don’t give your DPD driver a box of Celebrations at Christmas 
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I’ve noticed the boxes are lighter than they used to be. A Huel box used to feel like something special, like the kind of thing you’d send fragile objects in. Now they’re more like everyone else uses, more lightweight. Still plenty strong enough for squishy bags of powder tho’, and the packing paper put inside to fill the void is better than before.
Still good enough for reuse too, for storage, insulation, work surfaces, pet beds, whatever, and the scrunchy brown packing paper can be saved for reuse too, if it’s flattened out. It makes good kindling. 
I’m always at the door when DPD arrive thanks to the tracking, the noise from inside as they try and find the correct packages makes me wonder how anything ever arrives in one piece 
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Well the box certainly wasn’t packed like that, sorry about this.
Can you please drop us an email to team@huel.com so we can look into this for you?
My Huel always arrives pristine… I wonder if the delivery firm had ‘an accident’ and had to repackage it quickly??
@Mark_Huel are delvieries from the new factory handled directly now, or is all fulfilment still through Kuehne + Nagel ?
Hey!
Sorry about the Radio silence from me recently!
So our in-house manufacturer isn’t for shipping, we are still shipping from the same place (It’s just called GXO now)