Recently got a few flavour boosts, of which the new strawberry was one of them. Upon opening the packet to have a quick smell, I was assaulted by a vile chemical stench that permeated the entire flat for a few minutes. Can’t describe the smell other than to say it makes me physically recoil. Had a taste of it today and, while not as bad as it smells, still tastes pretty bad. Also doesn’t taste anything like strawberry.
Don’t know what happened to your processes between the new version and the older version (which I still have some of and it tastes good). For reference, the new stuff is from batch 4079 and the old is 3062.
Gonna have to either chuck or give away the new stuff.
Hi there, thanks a lot for bringing this to our attention. We would love to investigate this further, are you able to send the flavours to us? We would like to check them out for ourselves. Instructions are on here - https://uk.huel.com/pages/refund-policy.
If you email us your proof of postage then we can refund your postage via PayPal. If we find something wrong with your Flavour Boost then we will of course send out another.
Hi,
I am just trying the strawberry now, I do not like the taste at all.
I feel it tastes more like strawberry laces, you may be better aiming for a flavour like mcdonald’s strawberry milkshake, just something weaker.
Literally sitting here experiencing the same thing. Started Huelling yesterday and trying out the multipack of boost sachets to see which I like and don’t. Not a fan of the taste, which is fine, taste’s a personal thing noone’s going to like everything. But the SMELL, oh my word thought it was bad then both husband and son who were in a different room were complaining about the strong chemically fake sweeties smell.
I had the same experience the other day. Since I am new to Huel, I’ve been trying out all the flavours in the multipack. Strawberry was simply awful. I actually poured it out because of the chemical stench. The stench remained in my apartment for several days. Banana and caramel are my favourite boosts so far. But most of all, I prefer blending Huel with fresh blueberries, banana, almond milk and ice.
Hi @Darth_Huel - it was changed, some people loved the new flavour, but the aroma was off-putting. We’ve withdrawn it now and we’re working on a better one - hope to have some news asap.
I got the new strawberry flavour recently - how can you send something like this to customers and expect them to put it in their mouths? It smells like bleach or nail polish. First time I had to pour the shake down the drain. I though the batch was contaminated until I found this thread.
Could I please get a refund or another flavour sent pls?
Absolutely. It wasn’t our proudest moment and we agree that, although we liked the flavour, the aroma was overpowering. Hence why we took it out of stock last month and went back to the drawing board. We have a solution in the pipeline which is imminent.
