I’m afraid I’ll have to add to the concerned voices in this thread.
I got my first bad batch around mid May. The taste was as others here have described it.
This was batch 6160. I was offered a replacement and was asked to return the one I had.
The replacement (batch 6530) I received mid June, opened today, unfortunately also has the same issue.
I think it was probably a mistake on the part of Huel to immediately start issuing replacements without properly investigating and solving the issue.
I sent my first affected order back about a month ago, as I assume others did as well. I understood this was so that Huel could determine what the issue was. Apparently that isn’t happening.
I have been a customer for almost a year, but I’m afraid that’s it for me.
Additional context, if this is helpful to anyone:
-The order was received in Berlin, Germany
-The issue was more severe in batch 6160 (the first order). It was so bad I could detect the smell coming from the box.
-A bag of coffee Huel from the same order which arrived separately had the same issue, but it was not nearly as strong. Perhaps this suggests there is something to the theory that something is going on in transport.
-The taste of plastic in the last pouch from 6530 seems to be not as strong as in 6160.