December 1, 2022, 11:15pm
I’m trying to add a student discount code to a subscription. The student page says: “This can be used alongside the bulk and subscription discount which is automatically applied at checkout.”
I looked on this help article to see where to put the code:
Despite is saying it can be used alongside the subscription discount, there isn’t a way of adding a code as it says “Discount code applied. You saved £x.xx on this delivery.” which I presume is the subscription discount.
December 1, 2022, 11:21pm
I just tried creating a new subscription as a test and it lets me add the code. Do I need to cancel my existing 3 subs and set them up again with the code applied?
Hmmmm the subscription discount isn’t a code / add-on like the student discount so that shouldn’t be causing a problem. Something isn’t right though so I’ll look into it with the team for you.
It’s likely that you currently have a different code applied which is why you’re getting an error message (could be a past student discount or a RAF or something) and you might not be able to see it.
Would you mind emailing the team at
email@example.com and they’ll get it sorted for you?